Denise Brass

I lead a global team of 50 professionals, driving workforce support strategies across a multinational organization. As a Senior Leadership Team member, I provide strategic direction for workforce initiatives, ensuring alignment, operational efficiency, and talent management that support organizational goals.

As Senior Experience Lead, I acted as the liaison between Support and Workforce Planning, fostering collaboration and alignment. I utilized my expertise in workforce management to drive operational efficiency, optimize processes, and ensure seamless integration of workforce strategies into support operations.

Lead a team of forecasters and schedulers overseeing our escalated support groups. Building our process and efficiency as the business scaled.

Results-driven leader with a track record of optimizing call center operations. Led budget and capacity planning efforts, driving $1.5 million in cost savings over two years. Spearheaded strategic initiatives that enhanced scalability and aligned with organizational goals.