Denise Bourque
Dieppe,NB
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
25
25
years of professional experience
Work History
Home Support Worker
Kindred Home Care
05.2023 - Current
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Assisted disabled clients to support independence and well-being.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
Personal Support Worker
Auberge Du Soleil
02.2016 - 05.2023
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Casher
Le Groupe Jean Coutu
02.2010 - 05.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Receptionist
Greater Moncton Family Resource Center
05.1999 - 02.2007
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
High School Diploma -
James M. Hill Memorial High School
Miramichi, NB06.1992
Micro Computer Operator - Accounting/Bookkeeping
Atlantic Business Collage
Moncton, NB06.1993
Home Support Worker - Home Care
PeakForm Health And Safety Academy
Moncton, NB03.2023
Skills
- Reliability and punctuality
- Adaptable to change
- Progress Documentation
- Respect for privacy
- CPR training
- Childcare
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Home Support Worker
Kindred Home Care
05.2023 - Current
Personal Support Worker
Auberge Du Soleil
02.2016 - 05.2023
Casher
Le Groupe Jean Coutu
02.2010 - 05.2010
Receptionist
Greater Moncton Family Resource Center
05.1999 - 02.2007
High School Diploma -
James M. Hill Memorial High School
Micro Computer Operator - Accounting/Bookkeeping
Atlantic Business Collage
Home Support Worker - Home Care
PeakForm Health And Safety Academy
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