Denise Boudreau
Welland,ON
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase productivity, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. A hardworking and passionate job seeker with strong organizational skills eager to secure employment in Purchasing and Logistics Agent position. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Vision - Customer Experience Supervisor
Ennis Fabrics
08.2012 - Current
- Ensuring Ennis Key Performance indicators are achieved within my team.
- Identifying operational factors that are having the greatest impact on customer satisfaction and call center efficiencies. Then fix, build, implement, and/or improve them as necessary.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Lead effort to simplify processes and leverage cross-functional synergies to achieve consistency and alignment across functional areas.
- Implementing new ERP Sage X3 (4-year project).
- Building systems and different components for different functional areas.
- Testing different business scenarios and identifying the effect on employees and customers.
- Creating procedures - Training employees in multiple functional areas.
- Onboarding and termination processes.
- Ensuring orders are processed in a timely manner and ensuring accuracy for customers satisfaction.
- Following up on orders as necessary - Working with warehouses and or different couriers.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed. (Coaching - daily, weekly, monthly & yearly reviews).
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Achieved high levels of customer retention through proactive outreach efforts and diligent follow-up on issues or concerns.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- EDI processes and supporting our customers.
- Educated staff on strategies for handling difficult customers and challenging situations.
Team Lead & Office Manager
Medicentres Canada
04.2009 - 07.2012
- Onboarding for all 13 clinics throughout the Edmonton area.
- Ensuring medical inventory in all clinics
- Managing doctor's schedules every week for all clinics
- Coaching employees
- Providing Medical Legal letters for doctors.
- Scanning all medical records and archiving them for patients' safety.
- Visiting clinics to ensure a clean environment for staff and patients.
Office Manager
EnviroFoam Insulations
05.2007 - 05.2009
- Scheduling employees to job sites
- Providing quotes to customers (visiting work sites).
- Ensuring employees' safety during foam spraying.
- Inspecting work site after job completion to ensure customer satisfaction.
- Payroll.
Education
Certificate - Psychology in The Workplace
University of Fredericton
Fredericton, Canada2024
Certificate - Business Management
CCNB
Bathurst, Canada06.1998
High School Diploma -
ESN High School
Bathurst, Canada06.1996
Skills
- Customer Service Management
- Team Building and Motivation
- Attention to Detail
- Staff Coaching and Training
- Adaptable to Changing Demands
- Relationship Building
- Time management abilities
- Analytical Thinking
- Active Listening
- Superior Work Ethic
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Vision - Customer Experience Supervisor
Ennis Fabrics
08.2012 - Current
Team Lead & Office Manager
Medicentres Canada
04.2009 - 07.2012
Office Manager
EnviroFoam Insulations
05.2007 - 05.2009
Certificate - Psychology in The Workplace
University of Fredericton
Certificate - Business Management
CCNB
High School Diploma -
ESN High School
Similar Profiles
BRITTNEY WILKINSONBRITTNEY WILKINSON
Sample Project Coordinator at Ennis FabricsSample Project Coordinator at Ennis Fabrics
Amandine Sophie Nguefack KemvoukAmandine Sophie Nguefack Kemvouk
Bilingual Customer Service Representative at Ennis FabricsBilingual Customer Service Representative at Ennis Fabrics
KERRI CAMERONKERRI CAMERON
Key Account Manager at Master FabricsKey Account Manager at Master Fabrics