Denise Blacklock
Lacombe
Summary
Dynamic healthcare professional with extensive experience at Alberta Health Services, excelling in patient flow management and interdepartmental collaboration. Proven ability to enhance patient outcomes through creative problem-solving and meticulous attention to detail. Adept at training new hires and optimizing operations, ensuring efficient care delivery in high-pressure environments.
24 year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
14
14
years of professional experience
Work History
Patient Flow Coordinator
Alberta Health Services
11.2016 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Negotiated with external organizations such as ambulances services or nursing homes when organizing transportation arrangements for patients.
- Contributed to the development of hospital policies and procedures related to patient flow management.
- Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Registered Nurse—Emergency
Alberta Health Services
01.2011 - 11.2016
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Optimized patient flow within the Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Supported department leadership in implementation of policy changes, leading to improved patient care standards.
- Coordinated with healthcare teams to ensure seamless patient transitions from emergency care to specialized departments.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed emergency department operations, ensuring adequate staffing levels and appropriate allocation of resources.
Education
No Degree - Nursing Diploma
British Columbia Institute of Technology
Burnaby, None01-1991
Skills
- Attention to detail
- Multitasking
- Creative problem solving
- Relationship building
- Patient flow management
- New hire training
- Healthcare operations
- Interdepartmental collaboration
- Teamwork and collaboration
- Multitasking and organization
Timeline
Patient Flow Coordinator
Alberta Health Services
11.2016 - Current
Registered Nurse—Emergency
Alberta Health Services
01.2011 - 11.2016
No Degree - Nursing Diploma
British Columbia Institute of Technology
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