Denise Batiancela
Gilroy
Summary
Dynamic leader with proven expertise in account management and customer service, honed at Alameda County Water District and leading hospitality brands. Excelled in enhancing operational efficiency and customer satisfaction, leveraging skills in data entry and teamwork. Achieved significant performance targets by fostering collaboration and implementing strategic initiatives.
Overview
6
6
years of professional experience
Work History
Customer Account Representative
Alameda County Water District
05.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Streamlined account management processes for improved operational efficiency.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
- Improved response times, efficiently managing high-volume inquiries and requests.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Delivered exceptional support by coordinating resources across multiple departments to address customer needs effectively.
Food and Beverage Manager
Hilton Garden Inn Hotel
05.2021 - 07.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Assistant General Manager
Courtyard by Marriott
12.2020 - 04.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Fairfield Inn And Suites Marriott
02.2019 - 10.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Science - Computer Science
Diaz College
Philippines03-2002
Skills
- Data entry proficiency
- Customer engagement
- Document management
- Account management
- Web technologies and services
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Payment scheduling
- Microsoft office
- Organization skills
- Payment processing
Timeline
Food and Beverage Manager
Hilton Garden Inn Hotel
05.2021 - 07.2022
Assistant General Manager
Courtyard by Marriott
12.2020 - 04.2021
Customer Account Representative
Alameda County Water District
05.2019 - Current
General Manager
Fairfield Inn And Suites Marriott
02.2019 - 10.2020
Bachelor of Science - Computer Science
Diaz College
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