Denise Barroso
Santa Ana,CA
Summary
A teammember who is driven has advanced professionally and wants to help out her team. I have a passion for creating an exceptional Member Service experience.
Overview
6
6
years of professional experience
Work History
Member Service Representative III
SchoolsFirst Federal Credit Union
07.2021 - Current
- Enhancing Member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Delivering Member service to every Member by leveraging extensive knowledge of products and services
- Engaging actively in branch activities including Engagement Crew, Book club and Campaigns.
- Actively leading New Membership Roadmap to ensure consistent new membership experience
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Teller
Wells Fargo
11.2018 - 07.2021
- Handled financial transactions at high volume branch managing deposits, withdrawals, direct deposits and statements
- Recommended bank products that met the customers precise needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Deposition Clerk
DDS Legal Services
12.2019 - 05.2021
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms, including declarations, and discovery requests.
- Contacting facilities and governmental entities to produce confidential information and records.
Screen Controller
DDS Legal Services
06.2018 - 11.2018
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to customer requests via telephone and email.
- Making sure documents are being served properly.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.2014
Skills
- 5 Behaviors of Communication certified 2024
- Notary
- Service Academy Graduate 2023
Timeline
Member Service Representative III
SchoolsFirst Federal Credit Union
07.2021 - Current
Deposition Clerk
DDS Legal Services
12.2019 - 05.2021
Teller
Wells Fargo
11.2018 - 07.2021
Screen Controller
DDS Legal Services
06.2018 - 11.2018
High School Diploma -
Saddleback High School
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