Denise Aurilio
Busto Arsizio,Italy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Server Assistant
Villa Bregana
Italy
06.2023 - 04.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Sales Manager
Zuiki
Vanzaghello
02.2016 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Assistant
Tezenis
Vanzaghello
11.2015 - 01.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Mail Officer
Postapower
Busto Arsizio
10.2014 - 06.2015
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Sales Assistant
Gamestop
Gallarate
12.2013 - 07.2014
- Established rapport with customers using active listening and interpersonal skills.
- Recommended complementary purchases to customers, increasing revenue.
Cashier Assistant
La Pinotta
Gallarate
08.2012 - 03.2013
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Education
75/100 -
Ipc Falcone
Gallarate 07.2011
Skills
- Client Relationship Management
- Sales Planning
- Staff Management
- Sales Reporting
- Sales Tracking
- Sales Operation
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Server Assistant
Villa Bregana
06.2023 - 04.2024
Sales Manager
Zuiki
02.2016 - 02.2022
Sales Assistant
Tezenis
11.2015 - 01.2016
Mail Officer
Postapower
10.2014 - 06.2015
Sales Assistant
Gamestop
12.2013 - 07.2014
Cashier Assistant
La Pinotta
08.2012 - 03.2013
75/100 -
Ipc Falcone