Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felice (Phil) Marinelli

Toronto,ON

Summary

Professional with Standard First Aid, CPR/AED, Use of Force training, valid Security Guard License and Class G Driver's License. Able to manage high profile, busy sites in an effective manner. Experienced in overseeing staff teams, mentoring, coaching and supporting security sites. Excellent team, communication, and customer service skills. Extensive training including Anti-Racism Training, 2SKGBTQ+ and Inclusion Training, Managing of Resistive Behaviour and Non-Violent Crisis Intervention Training. Good knowledge of relevant legislative and security policies such as Criminal Code, Trespass to Property Act and Private Security and Investigative Services Act.

Overview

13
13
years of professional experience

Work History

Site Manager

Regal Security Inc.
Vaughan, ON
12.2023 - Current
  • Oversee Promenade Shopping Centre site.
  • Manage daily operations of the site, including staff and contractors.
  • Ensure compliance with safety protocols, regulations and standards.
  • Develop strategies to improve operational efficiency and reduce costs.
  • Inspect and evaluate physical condition of establishment to comply with safety, quality and service requirements.
  • Monitor job progress to ensure quality standards are met.
  • Respond promptly to customer inquiries or complaints.
  • Maintain records of inventory, assets, personnel and other relevant data.
  • Analyze reports to identify areas for improvement in performance or cost savings.
  • Complete monthly safety audits.
  • Oversee weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Manage and lead team of security personnel.
  • Liaise between client and office in effective and cooperative manner.
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations as they arise.
  • Resolve customer inquiries and complaints requiring management-level escalation.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of site
  • Review employee performance and provide ongoing feedback and coaching to drive performance improvement.
  • Produce thorough, accurate and timely reports of site activities.
  • Hold regular one-on-one and team meetings with employees to review performance and priorities and provide feedback.

Senior Mobile Patrol Supervisor

ASP Security Services
Toronto, ON
04.2022 - 12.2023
  • Oversaw Mobile and Site Security for high profile sites including City of Toronto Respites and shelter agencies
  • Ensurde site post orders and corporate policies were followed
  • Responded to staff and public in a courteous and effective manner
  • Operated and monitored computerized security equipment including track-tic and the guard tour program, and electronic book on system for time entry
  • Provided support, mentoring, leadership and guidance to frontline security guards handling crises, deescalating situations, security of location sites, patrolling, emergency response, situational assessment and following health and safety guidelines. Clearly communicated performance expectations and provide coaching in a positive tone to set up guards for success
  • Documented site visits, daily briefings and interactions with senior leadership team within the shelter agencies in a clear, timely and concise manner
  • Collaborated and liaised with respite staff, guards, City of Toronto, police services, emergency services and ASP management to support positive outcomes at sites
  • Appropriately used various tools and equipment related to the role including Personal Protective Equipment such as baton, ballistic resistive vest, handcuffs, and two-way radios
  • Able to manage complex situations using de-escalation, defensive tactics, First Aid/CPR, WHMIS and other position related training as needed
  • Used strong working knowledge of good patrolling techniques and tools, fire alarm response protocols, lock down response protocols, emergency medical response protocols, and other relevant protocols at sites
  • Ensured corporate fleet of vehicles were operational and in good working order

Shift Supervisor

ASP Security Services
Toronto, ON
06.2021 - 04.2022
  • Oversaw site security at high profile respite site
  • Liaised with City of Toronto, respite staff and management to provide safety and security at busy site
  • Orientated, trained, coached and oversaw on site security guards, ensuring that security were in compliance with post orders. Was able to do so in a clear and fair manner setting a positive tone for success of guards.
  • Informed management of safety and security concerns in a timely manner
  • Used superb conflict resolution skills to deescalate situations effectively, and where appropriate secure situations for emergency services
  • Used knowledge of Criminal Code, Trespass to Property Act, Private Security and Investigative Securities Act
  • Submitted daily and special occurrence reports in a timely and accurate fashion

Supervisor

G4S
Toronto, ON
11.2018 - 05.2019
  • Oversaw security at high profile respite site and then with Toronto Parking Authority
  • Acted as liaison between security, site staff and G4S management
  • Ensured static and mobile security were posted for their shift, followed post orders and sites were kept secure
  • Used conflict resolution, problem solving, decision making and situational assessment skills on a regular basis

Supervisor

Guardaworld
Toronto, ON
08.2016 - 05.2019
  • Worked as mobile security, and then at high profile respite site
  • Deescalated situations, provided security and safety at sites using excellent conflict resolution, problem solving, decision making and situational assessment
  • Liaised with site staff and management
  • Ensured security were at assigned posts
  • Ensured that post orders were met
  • Submit detail tour of duty reports and occurrence reports

Mobile Guard/Assistant Supervisor

Gardaworld
Toronto, ON
06.2015 - 08.2016
  • Ensured properties were secure
  • Ensured staff were fulfilling duties according to post orders
  • Mobile guard, promoted to assistant supervisor

Mobile Security Guard

ASP Secuirty Inc
Toronto, ON
04.2014 - 06.2015
  • Ensured building were secure as per post orders
  • Did on site and mobile patrols
  • Did reports in a clear, concise and legible manner providing detailed records
  • Liaised with Kennedy Road Business Improvement Association and ASP management
  • Joint Health and Safety Committee representative

Security Officer

ASG Security Group
Toronto, ON
08.2011 - 06.2013
  • Secured premises as per post orders
  • Issued parking infractions as per City of Vaughn and property directives
  • Ensured traffic arriving and departing did so in a secure fashion
  • Used good customer service, documentation, and problem solving skills

Education

Diploma - Business Management

Humber College
Toronto, ON
09.1996

High School Diploma -

Chaminade College School
Toronto, ON
06.1988

Skills

  • Organized and detail-oriented
  • Ability to prepare and maintain clear, concise and legible secuirty reports and detailed records
  • Highly developed interpersonal and customer service skills including conflict resolution, problem solving, decision making and situational assessment
  • Excellent written and spoken communication skills
  • Strong working knowledge of Trespass to Property Act, Criminal Code of Canada, Ontario Fire Code, Ontario Occupational Health and Safety Act, WHMIS and Accessibility for Ontarians with Disabilities Act

Timeline

Site Manager

Regal Security Inc.
12.2023 - Current

Senior Mobile Patrol Supervisor

ASP Security Services
04.2022 - 12.2023

Shift Supervisor

ASP Security Services
06.2021 - 04.2022

Supervisor

G4S
11.2018 - 05.2019

Supervisor

Guardaworld
08.2016 - 05.2019

Mobile Guard/Assistant Supervisor

Gardaworld
06.2015 - 08.2016

Mobile Security Guard

ASP Secuirty Inc
04.2014 - 06.2015

Security Officer

ASG Security Group
08.2011 - 06.2013

Diploma - Business Management

Humber College

High School Diploma -

Chaminade College School

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Felice (Phil) Marinelli