Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Denisa Maskaj

Toronto,ON

Summary

Dynamic Lead Server with a proven track record at Mashu Mashu Mediterranean Grill, enhancing customer satisfaction and streamlining order management. Expert in hospitality service, I excel in guest engagement and maintaining a professional appearance. Skilled in mentoring staff and boosting sales through strategic upselling, my approach has significantly contributed to improved service delivery and customer rapport.

Overview

10
10
years of professional experience

Work History

Server

The Quarry Caffe
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Tutto Pronto
04.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Lead Server

Mashu Mashu Mediterranean Grill
03.2014 - 06.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Cultivated warm relationships with regular customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.

Education

License Certificate - Anatomy Massage Therapy

Health Institution of London, Uk
London, Uk
07.2005

Skills

  • Strong Work Ethic
  • Guest Engagement
  • Exceptional customer service
  • Hospitality service expertise
  • Menu presentation
  • Order Management
  • Professional Appearance

Websites

Languages

English
Full Professional
Albanian
Native or Bilingual
Greek
Native or Bilingual
Italian
Native or Bilingual

Timeline

Server

The Quarry Caffe
08.2021 - Current

Server

Tutto Pronto
04.2019 - 07.2021

Lead Server

Mashu Mashu Mediterranean Grill
03.2014 - 06.2019

License Certificate - Anatomy Massage Therapy

Health Institution of London, Uk

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Denisa Maskaj