Denisa Farbarova
Hamilton,ON
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2018 - 07.2020
- Provided customers with product knowledge (Pricing how to use device etc...
- Handled inbound and outbound calls to assist clients with insurance needs.
- Collaborated with team members to ensure excellent customer service.
- Engaged in ongoing training and professional development.
- Provided trouble shooting and technical support for various apple mobile devices.
- Assessed client product issues and scheduled appointments for repairs troubleshooting would not resolve.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
11.2018 - 02.2019
- Make reservations, check in passengers, issue boarding pass, seat selection and verify immigration documentation.
- Check in baggage – ensure Company regulations regarding size/weight are complied with collect excess charges.
- Compute fares, issue tickets and provide passengers with relevant information, including customs and Immigration requirements.
- Coordinate the boarding of passengers onto the aircraft: ensure safety procedures are followed Monitor carry-on baggage. Assist passengers as required.
- Handle irate passengers/oversells and those affected by irregular operations.
- Special Assistance: check in passengers with unaccompanied minors and take the passenger to the gate. Provide wheelchair assistance to gate.
Customer Service Representative
APAC Customer Services
09.2015 - 04.2017
- Responded to customer requests for products, service calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Upsold, If customers furnaces if they were old and not working correctly, to help them save money on their utility bills.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service and Sales Represented
Money Key
08.2016 - 02.2017
- Delivered key metrics for sales, credit, and warranties to drive success of business.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Assisted clients with the application process.
- Determined if the client was eligible for a short-term loan
- Explained clients plan and readjusted clients bills if needed
Education
No Degree - Tourism And Hospitality Management
Niaraga College
Niagara-on-the-Lake, Canada09.2011
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2010
Skills
- Information Security
- Account updating
- Data Collection
- Scheduling
- Call Management
- Appointment Scheduling
- Complaint resolution
- Product Knowledge
- Consultative Sales
- Paperwork Processing
- Order Processing
- Problem-solving abilities
- Sales expertise
- Warranty Service
Timeline
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
11.2018 - 02.2019
Customer Service Representative
Concentrix
02.2018 - 07.2020
Customer Service and Sales Represented
Money Key
08.2016 - 02.2017
Customer Service Representative
APAC Customer Services
09.2015 - 04.2017
No Degree - Tourism And Hospitality Management
Niaraga College
High School Diploma -
St. Thomas More Catholic Secondary School
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