Denisa Bujnova
North Vancouver,BC
Summary
Detail-oriented professional with 25+ years in customer service, barista roles, and cleaning services. Delivers high standards of cleanliness and safety while fostering strong customer relationships. Skilled in training staff, managing priorities, and thriving in fast-paced settings. Communicates effectively, demonstrates strong organizational abilities, and resolves problems efficiently.
Overview
4
4
years of post-secondary education
29
29
years of professional experience
Work History
Barista Trainer
Starbucks
North Vancouver, British Columbia
07.2026 - Current
- Trained new partners by implementing the Starbucks training program.
- Starting with the Green Apron Approach, focusing on genuine customer connections and creating a welcoming experience.
- I train partners on register, oven, hot bar, and cold bar, while coaching them on beverage quality, Starbucks standards, safety, and efficient café operations.
- My goal is to create a supportive learning environment where every new partner feels confident, capable, and excited to be part of the team.
Coffee Master 2025, Barista
Starbucks
North Vancouver, British Columbia
10.2023 - Current
- Prepared and served beverages while following recipes and quality standards.
- Followed the Green Apron Approach to create genuine customer connections and a welcoming experience.
- Provided friendly, efficient customer service and handled customer concerns professionally.
- Operated the POS system, processed payments, and handled cash accurately.
- Maintained a clean, organized, and safe café environment.
- Worked effectively with the team and supported new partners through training and coaching.
Housekeeper
Self Employed
North Vancouver, British Columbia
03.2002 - Current
- Maintained private residences to a high standard of cleanliness and organization.
- Performed detailed cleaning of floors, furniture, windows, kitchens, and bathrooms.
- Followed client preferences and provided customized cleaning services.
- Trained and supported new housekeepers, ensuring consistent quality and service standards.
- Built strong client relationships, resulting in repeat bookings and customer satisfaction.
Janitorial Cleaner
Strataco
North Vancouver, British Columbia
08.2012 - 08.2021
- Maintained a clean, safe, and welcoming environment throughout the facility.
- Cleaned and disinfected bathrooms, elevators, floors, carpets, furniture, and glass surfaces.
- Safely operated industrial cleaning equipment and handled cleaning chemicals according to safety procedures.
- Managed daily waste and recycling collection and maintained organized cleaning supplies.
- Inspected common areas, addressed spills and hazards, and reported maintenance issues.
- Built positive relationships with residents and staff while responding professionally to concerns and requests.
Events Editor
NV & WV Magazine
North Vancouver, British Columbia
05.2011 - 08.2016
- Managed and updated digital event calendars and social media content to increase local audience engagement.
- Researched industry trends and emerging topics to create relevant and timely content.
- Wrote specialized articles for high-end magazines, NorthVancouver.com, and WestVancouver.com.
- Developed luxury lifestyle content and contributed creative ideas for upcoming publications.
- Worked independently and as part of a team in fast-paced environments, while applying senior editor feedback to improve content quality.
Quality Control Inspector
G&G Vitamins
North Vancouver, British Columbia
01.1998 - 11.1999
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Examined all products for defects during quality checks.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Business Administration And Management - Business
Private Secondary Vocational School
Dunajska Streda, Slovakia 09.1992 - 06.1996
Skills
Beverage Preparation
- Beverage Quality Assurance
- Advanced Beverage Techniques
- Café Operations Management
- Food Safety Standards
- Customer Transaction Management
- Customer communication
- Teamwork skills
- Time management
- Multitasking skills
- Key Skills
Work History
01-2011
Languages
01-2011
Timeline
Barista Trainer
Starbucks
07.2026 - Current
Coffee Master 2025, Barista
Starbucks
10.2023 - Current
Janitorial Cleaner
Strataco
08.2012 - 08.2021
Events Editor
NV & WV Magazine
05.2011 - 08.2016
Housekeeper
Self Employed
03.2002 - Current
Quality Control Inspector
G&G Vitamins
01.1998 - 11.1999
Business Administration And Management - Business
Private Secondary Vocational School
09.1992 - 06.1996