Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denisa Cristina Andrei

Mississauga,ON

Summary

Experienced restaurant manager with a proven track record in leading diverse teams of culinary and service staff. Skilled in overseeing back-office operations and enhancing dining room performance. Demonstrated ability to drive operational efficiency and improve customer satisfaction.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Al-Omda Dundas Lounge
Mississauga, Ontario
09.2021 - Current
  • Supervised daily restaurant operations and ensured smooth service delivery.
  • Managed staff schedules and maintained optimal staffing levels for efficiency.
  • Trained new employees on service standards and operational procedures.
  • Conducted inventory management to ensure stock availability and minimize waste.
  • Oversaw compliance with health and safety regulations in food handling.
  • Organized staff meetings to communicate updates and gather feedback.
  • Developed menu changes by collaborating with chefs on seasonal offerings.
  • Handled customer inquiries and resolved issues to enhance satisfaction experience.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed accounts payable, accounts receivable and payroll.
  • Resolved conflicts among employees in an effective manner.

Waitress Supervisor

Al-Omda Dundas Lounge
Mississauga, Ontario
04.2019 - 09.2021
  • Provided excellent customer service to enhance dining experience.
  • Assisted in taking orders and serving food and beverages.
  • Maintained cleanliness of dining area and tables for guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled cash transactions accurately during busy shifts.
  • Educated guests on menu items and daily specials effectively.
  • Resolved customer complaints promptly to maintain positive atmosphere.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Checked that all orders were accurate before delivering to customers.
  • Informed customers of daily specials and menu changes.
  • Verified that all dishes served met quality expectations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Implemented feedback from customers to improve service quality and menu offerings.

Call Center Supervisor

IKEA Romania
Bucharest, RO
01.2014 - 12.2018
  • Supervised daily operations and workflow of call center team.
  • Trained staff on customer service techniques and company policies.
  • Resolved escalated customer inquiries and complaints effectively.
  • Monitored call metrics to ensure service quality standards were met.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Conducted regular performance evaluations and provided constructive feedback.
  • Facilitated team meetings to discuss challenges, share updates, and motivate staff.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Participated in hiring interviews and selection process for new team members.
  • Ensured that agents complied with applicable laws regarding privacy protection.

Education

GED -

College Miron Nicolescu
Bucharest Ro
06-2006

Business Management

SPIRU HAREST UNIVERSITY
Bucharest RO

Skills

  • Staff scheduling
  • Customer service
  • Operational efficiency
  • Cash handling
  • Employee training
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Team building
  • Time management
  • Customer engagement
  • Passion for customer satisfaction

Languages

Romanian
Native/ Bilingual
Spanish
Professional

Timeline

Restaurant Manager

Al-Omda Dundas Lounge
09.2021 - Current

Waitress Supervisor

Al-Omda Dundas Lounge
04.2019 - 09.2021

Call Center Supervisor

IKEA Romania
01.2014 - 12.2018

GED -

College Miron Nicolescu

Business Management

SPIRU HAREST UNIVERSITY

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Denisa Cristina Andrei