Denis Gravel
Berwick,ON
Summary
Seasoned professional with a rich background at OC Transpo and the City of Ottawa, showcasing strong observational skills and an engaging teaching style. Expert in fostering inclusive environments and enhancing road safety, with a P.R.I.D.E. certification and fluency in French/English. Proven ability to adapt and communicate effectively, ensuring high levels of student and passenger satisfaction.
Reliable 'go-to' employee, able to take on last minute assignments with minimal to no preparation.
Works behind the scenes with curriculum developers and others to make adjustments to or update problematic, confusing, or outdated material.
Known as a 'fixer'. Able to correct behavious on the fly rather than simply coaching 'after the fact'.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driving Instructor, Conventional, Relief
OC Transpo
10.2020 - Current
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Evaluated student performance and documented progress and goals.
- Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
- Kept up-to-date on industry trends, ensuring the most accurate and relevant information was shared with students.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among students.
- Supported student drivers in hands-on road training.
- Enhanced road safety awareness among students through comprehensive defensive driving techniques.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Adapted teaching strategies based on individual learning preferences while maintaining consistency across all courses offered.
Bus Operator
OC Transpo
04.2010 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with inquiries and requests during trips.
- Diffused potential passenger disputes with fairness and professionalism.
- Maintained full understanding of local roads and traffic patterns.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- communicated with controllers and emergency services though on board radio
- dealt with emergencies and incidents on board vehicle
- kept a clean abstract and safe driving record
- inspected vehicles to ensure safe operations as per Schedule 2 of the HTA
- Transported passengers safely along prescribed routes according to tight schedules.
- familiarized self with multiple vehicle configurations and controls to provide a safe and comfortable regardless of assignation
311 Information Officer
City of Ottawa
01.2008 - 07.2008
- Provided information and direction to callers about city services
- Subscribed callers to various city services and programs
- Coordinated with other departments to create work orders (ex. roads, solid waste...) and by-law request
- Communicated with city emergency services when appropriate
- Used, maintained, and updated various databanks
- Responded to complaints with respect and compassion
Education
Bachelor of Arts - Media Studies
University of Ottawa
Ottawa04-2007
High School Diploma -
Ecole Secondaire Theriault
Timmins, ON06-2003
Skills
- Strong Observational Skills
- Effective Teaching Methods
- PRIDE certification
- Signing Authority under MTO Driver Certification Program (C Class)
- Strong technical knowledge and demonstrable skills
- Engaging teaching style
- Flexibility in approach to meet specific needs of various learning styles and language skills
- Ability to mentor colleagues
- Fluently Bilingual (French/English) and effective communicator
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Punjabi
Elementary
Affiliations
- ATU locals 279 and 1760
Certification
- PRIDE certified
- DCP signing authority 'C Class'
- 'Z' (airbrakes) endorsement certified
- CMZ class License with no demerit points
Timeline
Driving Instructor, Conventional, Relief
OC Transpo
10.2020 - Current
Bus Operator
OC Transpo
04.2010 - Current
311 Information Officer
City of Ottawa
01.2008 - 07.2008
Bachelor of Arts - Media Studies
University of Ottawa
High School Diploma -
Ecole Secondaire Theriault
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