Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denis Gauvin

Ottawa,ON

Summary

Adept at delivering high-quality renovations and repairs, my tenure at Handyco Ottawa honed my problem-solving and customer service skills. Excelling in fast-paced environments, I boosted client satisfaction through meticulous craftsmanship and effective communication, ensuring projects met strict deadlines and quality standards without exceeding budgets.

Overview

3
3
years of professional experience

Work History

Handy Man Renovation

Vuze
05.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Rénovations Specialist

Handyco Ottawa
06.2022 - 06.2024
  • Managed budgets effectively to maximize results without compromising on quality or aesthetics.
  • Exceeded project goals through thorough planning, design optimization, and material selection.
  • Boosted client satisfaction, addressing concerns promptly and providing exceptional customer service throughout the renovation process.
  • Established strong relationships with subcontractors, ensuring timely completion of projects while maintaining quality standards.
  • Delivered high-quality renovations with meticulous attention to detail and craftsmanship.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Maintained relationships with local suppliers for cost-effective materials.
  • Inspected completed projects to meet customer expectations.
  • Maintained safe worksites by adhering to strict safety protocols and guidelines during all stages of construction.
  • Developed comprehensive scopes of work outlining each step of a renovation project''s timeline.
  • Ensured compliance with local building codes and regulations throughout the entire renovation journey.

Service Repair Technician

ELK Property Management
06.2021 - 06.2022
  • Consistently met deadlines for repairs by coordinating with technicians and prioritizing workload effectively.
  • Managed invoicing accurately for completed repairs, ensuring prompt payment from clients and reducing outstanding receivables.
  • Expedited resolution times with comprehensive troubleshooting guides tailored specifically to common faults found in various equipment.
  • Delivered exceptional service quality by adhering to company policies and procedures while completing all assigned tasks efficiently.
  • Improved customer satisfaction by swiftly diagnosing and repairing faulty equipment.
  • Maintained a clean and organized workspace that facilitated efficient execution of daily tasks while ensuring adherence to safety protocols.
  • Strengthened client relationships through exceptional communication skills and empathetic problem-solving abilities.
  • Contributed to increased revenue by upselling additional services and products during service calls when appropriate.
  • Performed preventative maintenance tasks to extend the life of equipment and reduce the need for costly repairs in the future.
  • Consistently met or exceeded performance targets for repair completion times, maintaining a strong track record of success.
  • Reduced service call duration by developing efficient troubleshooting techniques for common issues.

Education

No Degree - Classical Music

Cégep Trois Rivières
Trois-Rivières, QC
08.1984

High School Diploma -

Polyvalente Jjb
Farnham, QC
09.1983

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Flexible and Adaptable

Dependable and Responsible

Multitasking

Multitasking Abilities

Excellent Communication

Calm Under Pressure

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Handy Man Renovation

Vuze
05.2024 - 09.2024

Rénovations Specialist

Handyco Ottawa
06.2022 - 06.2024

Service Repair Technician

ELK Property Management
06.2021 - 06.2022

No Degree - Classical Music

Cégep Trois Rivières

High School Diploma -

Polyvalente Jjb

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Denis Gauvin