Deniesha Jane Cabauatan
Brampton
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onsite Supervisor / Talent Consultant
Adecco Group
04.2024 - Current
- Support end-to-end recruitment for temporary, contract, and permanent roles in high-volume environments.
- Source candidates using Indeed and other social media channels; conduct screening, interviewing, reference checks, and offer coordination.
- Coordinate onboarding, orientations, compliance documentation, and system updates for new hires.
- Maintain accurate HR data across Bullhorn (ATS), SAP Fieldglass (VMS), PeopleNet, Time Work Bench, and Oracle-based HR systems.
- Support workforce administration including timesheets, accident/incident reporting, and expense processing using Concur Expensing.
- Act as the primary point of contact for employee and client HR inquiries, resolving issues professionally and promptly.
- Monitor attendance, engagement, and performance, escalating concerns in accordance with policy and legislation.
- Ensure compliance with employment legislation, contracts, safety standards, and organizational policies.
- Review and submit Controlled Goods Program applications.
- Collaborate with payroll, stakeholders, compliance, safety, and operations teams to support the full employee lifecycle.
Customer Service Representative
City of Brampton – Cassie Campbell Community Centre
09.2019 - Current
- Deliver high-quality front-line service aligned with City of Brampton service excellence standards.
- Process program registrations, memberships, and facility bookings while handling sensitive personal and payment information.
- Complete administrative tasks including payroll support, revenue reconciliation, and accurate documentation.
- Apply corporate policies, health & safety standards, and emergency procedures in a municipal setting.
Customer Service Associate
City of Brampton – 311 Service Brampton Contact Centre
11.2023 - 11.2024
- Acted as first point of contact for municipal service inquiries in a high-volume environment.
- Maintained strict confidentiality when processing service requests, payments, and personal information.
- Accurately documented service requests and referred unresolved issues to appropriate departments.
Team Lead
City of Brampton – Cassie Campbell Community Centre
10.2022 - 11.2023
- Supervised and supported front desk staff, assigning tasks and monitoring performance.
- Delivered coaching, onboarding support, and informal training to improve service delivery.
- Managed escalated customer and employee issues in collaboration with management.
- Supported scheduling, attendance tracking, and adherence to City policies.
- Assisted Facility Clerk with verifying and preparing payroll and time-and-attendance records for staff in accordance with collective agreements.
Sales Associate
Payless
01.2018 - 10.2018
- Assisted customers with purchases, returns, and product inquiries.
- Operated POS systems and adhered to loss prevention policies.
Cashier & Grocery Clerk
Fortinos
10.2015 - 09.2018
- Supported customer transactions and inquiries in a fast-paced environment.
- Maintained inventory rotation, merchandising standards, and store organization.
Education
Bachelor of Human Resources Management -
York University
Toronto, ON10.2021
Skills
- HR Operations & Administration
- Employee Lifecycle Support
- Full-Cycle Recruitment & Onboarding
- Employee & Manager Inquiry Resolution
- Data Management
- Compliance & Policy Adherence
- Unionized & Public Sector Environment Exposure
- Workforce Coordination & Reporting
- Advanced Customer Service & Confidentiality
- Microsoft Office (Word, Excel, Outlook)
Certification
- Standard First Aid & CPR/AED Level C
- Lifesaving Society | April 2025 – April 2027
Timeline
Onsite Supervisor / Talent Consultant
Adecco Group
04.2024 - Current
Customer Service Associate
City of Brampton – 311 Service Brampton Contact Centre
11.2023 - 11.2024
Team Lead
City of Brampton – Cassie Campbell Community Centre
10.2022 - 11.2023
Customer Service Representative
City of Brampton – Cassie Campbell Community Centre
09.2019 - Current
Sales Associate
Payless
01.2018 - 10.2018
Cashier & Grocery Clerk
Fortinos
10.2015 - 09.2018
Bachelor of Human Resources Management -
York University
HR & Enterprise Systems
- Bullhorn (ATS / CRM)
- SAP Fieldglass (Vendor Management System)
- PeopleNet (Workforce Management)
- TWB (Workforce / Placement Management)
- Oracle-based HR systems
- Concur Expensing
- Indeed (Candidate Sourcing)
- Microsoft Word, Excel, Outlook