Denielle Browm
Port Colborne,ON
Summary
Dynamic office administrator with expertise in time management and customer engagement, honed at Tim Horton's. Successfully led initiatives to enhance operational efficiency and streamline processes. Proven track record in leadership and supervision, driving productivity and reducing costs by 15%. Skilled in database entry and bookkeeping, fostering a positive work environment and strong team collaboration. I have over 20 years experience in customer service and I work well with others or independently as needed.
Overview
25
25
years of professional experience
Work History
Office Administrator
Tim Hortons
Welland, ON
06.2012 - Current
- Assisted in managing office supplies and inventory for operational efficiency.
- Supported daily administrative tasks, including data entry and filing documents.
- Coordinated scheduling and appointments to optimize team productivity.
- Maintained organized electronic and physical files to ensure easy access to information.
- Payroll, WSIB and HST entries were also part of my job description.
- Paying all bills and invoices as well as completing Bank Reconciliation every month.
- Collaborated with team members on projects to enhance workflow and communication.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Manager
M & M Meatshops
Port Colborne, ON
01.2002 - 05.2012
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to improve employee performance and skillsets.
- Implemented strategic initiatives to drive productivity and reduce operational costs.
- Analyzed data trends to inform decision-making and resource allocation strategies.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Sobeys
Port Colborne, ON
09.2000 - 02.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and concerns to enhance satisfaction.
- Collaborated with team members to optimize store operations and workflow efficiency.
Education
High School Diploma -
Eastdale Secondary Highschool
Welland, ON06-1995
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Verbal communication
- Mail handling
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Staff management
- Human resources
Languages
English
Full Professional
Timeline
Office Administrator
Tim Hortons
06.2012 - Current
Manager
M & M Meatshops
01.2002 - 05.2012
Cashier
Sobeys
09.2000 - 02.2002
High School Diploma -
Eastdale Secondary Highschool