DENIEKA ANDERSON
Dundalk
Summary
CONTACT Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem- solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Secretary
Narcisse Holdings
06.2014 - 11.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Team Leader
Concentrix
08.2018 - 12.2022
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Conducted performance reviews to measure employee growth and skills
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Developed and utilized
- Collaborated with other departments to ensure successful completion of projects
- Analyzed performance data to identify areas of improvement.
Customer Service Representative
VXI
11.2017 - 08.2018
- Delivered personalized, relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Logged details of customer service calls in computer system following correct protocols
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Developed strong customer relationships and loyalty through effective communication.
Education
High School Diploma -
Buff Bay High School
Skills
- Verbal and Written Communication
- Key Performance Indicators (KPI)
- Overseeing Daily Activities
- Daily Workflow Improvement
- Teamwork and Collaboration
Timeline
Team Leader
Concentrix
08.2018 - 12.2022
Customer Service Representative
VXI
11.2017 - 08.2018
Secretary
Narcisse Holdings
06.2014 - 11.2017
High School Diploma -
Buff Bay High School
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