Denice Vincent
Coquitlam,BC
Summary
Adept at fostering positive relationships and ensuring the wellbeing of vulnerable adults, I excelled in a support role at Vinge & Associates Ltd. Leveraging skills in disability care and crisis intervention, I significantly enhanced client mental and physical health. My proficiency in medication administration and strong verbal communication underpin my ability to deliver exceptional care and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Vinge & Associates Ltd
Burnaby, British Columbia
12.2019 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Assisted clients with personal care, such as showering and dressing.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Acted as role model for clients by exhibiting positive behaviors.
Dispatcher
Canstarrestorations
Coquitlam, British Columbia
06.2017 - Current
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Scheduled loads according to priority and available equipment.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Recorded and maintained files or records of customer requests, work or services performed.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Education
Public Administration
Vancouver Community College
Vancouver, BC09-1985
High School Diploma -
Burnaby South Secondary
Burnaby, BC06-1983
Skills
- Housekeeping and laundry
- Daily living support
- Disability care
- Relationship building
- Meal preparation
- First aid and CPR
- Daily living assistance
- Medication administration
- Cleaning and sanitizing
- Recreational activities
- Crisis intervention
- Skill building
- Verbal and written communication
- Clean driving record
Certification
- I did foster care in Winnipeg for 4 years. Provided youth with a secure home and environment.
Timeline
Support Worker
Vinge & Associates Ltd
12.2019 - Current
Dispatcher
Canstarrestorations
06.2017 - Current
Public Administration
Vancouver Community College
High School Diploma -
Burnaby South Secondary
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