Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DengYu Yuan

Victoria,BC

Summary

Skilled in staff management and meal recommendations, I excelled at Golden City Restaurant by enhancing customer satisfaction and fostering team collaboration. Leveraging relationship-building skills, I ensured high-quality service delivery, significantly improving the dining experience. My proactive approach and food safety knowledge have consistently contributed to a positive, efficient work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Shiki Sushi
Victoria, BC
01.2025 - Current
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.

Manager

Golden City Restaurant
Victoria
04.2022 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Waitress

Uni Modern Japanese Restaurant
Victoria, BC
12.2024 - 03.2025
  • Took orders for food and drinks and delivered them to guests.
  • Communicated daily specials to customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Waitress

Omakase Izakaya & Sushi Bar
Victoria, BC
05.2021 - 09.2024
  • Take orders.
  • Collect payment.
  • Serving drinks and bartending.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress

Jade Fountain Restaurant
12.2019 - 12.2021
  • Request and record customer orders, and compute bills using cash registers, or machines.
  • Serve customers on time both in the restaurant as well as online orders.
  • Accept payment from customers, and make change as necessary
  • Clean and organize eating, service, and kitchen areas.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Certification -

CAMOSUN COLLEGE
Victoria, BC
12.2021

Bachelor of Arts (B.A.) - Business English

GUANGDONG NANHUA VOCATIONAL COLLEGE
Guangzhou, Guangdong
06.2015

Skills

  • Staff management
  • Relationship building
  • Tableside service
  • Team collaboration
  • Food safety
  • Meal recommendations

Certification

  • Serving it right

Timeline

Waitress

Shiki Sushi
01.2025 - Current

Waitress

Uni Modern Japanese Restaurant
12.2024 - 03.2025

Manager

Golden City Restaurant
04.2022 - 07.2025

Waitress

Omakase Izakaya & Sushi Bar
05.2021 - 09.2024

Waitress

Jade Fountain Restaurant
12.2019 - 12.2021

Certification -

CAMOSUN COLLEGE

Bachelor of Arts (B.A.) - Business English

GUANGDONG NANHUA VOCATIONAL COLLEGE

Similar Profiles

CREATE PROFILE
DengYu Yuan