Deng Maduok
Calgary,AB
Summary
Experienced in problem resolution and verbal communication at Walmart Logistics, enhancing customer satisfaction and driving business growth. Skilled in team collaboration and independent work, with expertise in project management for high-quality results. Proven adaptability, positive attitude, and strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills through continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receiving Associate
Home Depot
07.2021 - Current
- Managed inbound shipments, ensuring accurate verification and documentation of received goods.
- Operated forklifts and pallet jacks for efficient material handling and storage processes.
- Implemented inventory control measures to maintain optimal stock levels and reduce discrepancies.
- Trained new associates on proper receiving procedures and safety protocols to enhance team performance.
CUSTOMER SERVICES TEAM ASSOCIATE
Walmart Logistics
08.2013 - 10.2023
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with cross-functional teams to complete projects on time and under budget.
CUSTOMER SERVICE ASSOCIATE
Sunterra Market
05.2013 - 09.2013
- Collaborated with team members to streamline service processes and improve efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BUSINESS ADMINISTRATION DIPLOMA - HUMAN RESOURCE
Bow Valley College
01.2007
Skills
- Strategic team guidance
- Prioritization and scheduling
- Strategic decision-making
- Measurable goal planning
- Comprehensive documentation skills
- Cultivating strong partnerships
- Goal-oriented planning
- Project execution
- Team-based problem solving
- Project timeline management
- Performance assessment strategies
- Team skill enhancement
- Work schedule management
- Comprehensive policy rollout
- Proficient in conflict management
- Event timeline management
- Facilitating performance assessments
- Proficient in negotiation techniques
- Administrative support functions
- Product strategy development
- Skilled in establishing objectives
- Effective workload management
- Procedure formulation
- Recruitment and selection expertise
- Data-driven decision making
- Risk mitigation strategies
- Effective change implementation
- Cross-functional teamwork
- Proficient in communication
Certification
- Financial Literacy Education Money Management, Bow Valley College, 2018-01-22, 2018-04-18
- Integrated Logistics Strategy, Michigan State University, 2024-01-07, 2024-03-31
- Supply Chain Management, Michigan State University, 2024-02-03, 2024-03-27
- Master Certificate in Supply Chain Management and Logistics, Michigan State University, 2025-06 current
Timeline
Receiving Associate
Home Depot
07.2021 - Current
CUSTOMER SERVICES TEAM ASSOCIATE
Walmart Logistics
08.2013 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Sunterra Market
05.2013 - 09.2013
BUSINESS ADMINISTRATION DIPLOMA - HUMAN RESOURCE
Bow Valley College
Training
Calgary Catholic Immigration Society, Calgary, AB, 2013-04-07, 2013-07-28, Jumpstart to Success Program and Employment Skills, Develop professionalism, teamwork, and adaptability for multi-task-taking skills.
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