Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denelien San Juan

1-3959 Bond St, Burnaby,BC

Summary

Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Strong knowledge of medical terminology, billing processes, and patient chart management. Flexible multitasker commended for producing positive outcomes and delivering exceptional customer service.

Overview

6
6
years of professional experience

Work History

Medical Office Assistant

Dr. Maryam Aroichane
Burnaby, British Columbia
09.2023 - 08.2024
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Greeted patients and visitors in a professional and friendly manner.
  • Processed referrals for specialist visits or diagnostic tests.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Managed medical records using an electronic health record system (Plexia).
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Prepared patient charts prior to each appointment.
  • Prepared OR packages for BCCH and Burnaby Hospital.
  • Managed doctors' schedule on Plexia.
  • Maintained smooth flow of examinations to keep appointments on schedule.

Medical Office Assistant

Dr. Conor Mulholland
Vancouver, BC
10.2022 - 07.2023
  • Maintained smooth patient flow throughout the facility, promoting efficient overall operations.
  • Interacted with eye care providers to facilitate patient treatment goals.
  • Counseled patients in surgery and treatment plans.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
  • Assisted with referrals and prepared medical records for patients. Scheduled appointments for patients via phone and in person.

Medical Office Assistant

Aquarius Medical Clinic
Vancouver, BC
08.2022 - 10.2022
  • Answer telephone and make patient phone calls.
  • Checking email and online messaging portal.
  • EMR task management.
  • Ensuring daily paperwork completed (scans/recalls/referrals).
  • Escort the patient to the exam room.
  • Maintain records of office supplies and inventory.
  • Schedule appointments & appointment maintenance.
  • Set up/clean/stock patient rooms.
  • Work in reception (greet patients).
  • Collect and prepare laboratory specimens.
  • Immunization set up.
  • Measure the patient’s weight and height, and take the patient vital signs.
  • Monitor patients (in clinic) after tests and immunizations.
  • Prenatal, complete physical exam and pap set up (including weights & blood pressure).
  • Restock supplies in patient rooms.
  • Review and submit MSP, ICBC & WCB billing claims.
  • Triage patients over the telephone using a protocol to determine the acuity of the visit and the visit-length for scheduling purposes.

Medical Office Assistant

Seymour Health Centre
Vancouver, BC
08.2021 - 06.2022
  • Registered patients and scheduled appointments via phone and in person.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.

Front Desk Receptionist

Oakridge Physiotherapy Centre
Vancouver, British Columbia
06.2020 - 05.2021
  • Strong administrative skills, including inventory management, accounts receivable, and patient records management.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.

Medical Office Receptionist

19th and Lonsdale Medical Clinic
North Vancouver, BC
10.2018 - 03.2020
  • Assisted patients in completing medical forms and collected fees as per insurance protocol.
  • Responsible for assuring the readiness of the reception area, opening the building at the designated time and having all front desk services fully operational at the start of business hours.
  • Scheduled appointments and performed all necessary clerical duties to ensure office efficiency.
  • Coordinated transfer of needed patient information with hospitals and doctors' offices
  • Use photocopier, scanner and fax machines whenever required to help the patients efficiently
  • Collect medical histories and general health and lifestyle information from patients.

Crew Member

Tim Hortons
Vancouver, British Columbia
05.2018 - 08.2018
  • Consistently provided friendly guest service and heartfelt hospitality
  • Diligently restocked workstations and display cases
  • Performed all position responsibilities accurately and in a timely manner
  • Reported to each shift on time and ready to work
  • Prepared all food orders within a 2-3 minute time frame.

Education

Medical Office Assistant Certificate -

Sprott Shaw College
New Westminster, BC
10.2019

GED -

South Hill Education Centre
06.2019

High School Diploma -

Killarney Secondary School

Skills

  • Ability to establish good working relationships both internally and externally in a team environment
  • Excellent verbal and written communication skills
  • Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service
  • Demonstrated strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills
  • Have an experience with Oscar, Wolf, Med Access, and Plexia EMR

References

  • References available upon request.

Timeline

Medical Office Assistant

Dr. Maryam Aroichane
09.2023 - 08.2024

Medical Office Assistant

Dr. Conor Mulholland
10.2022 - 07.2023

Medical Office Assistant

Aquarius Medical Clinic
08.2022 - 10.2022

Medical Office Assistant

Seymour Health Centre
08.2021 - 06.2022

Front Desk Receptionist

Oakridge Physiotherapy Centre
06.2020 - 05.2021

Medical Office Receptionist

19th and Lonsdale Medical Clinic
10.2018 - 03.2020

Crew Member

Tim Hortons
05.2018 - 08.2018

Medical Office Assistant Certificate -

Sprott Shaw College

GED -

South Hill Education Centre

High School Diploma -

Killarney Secondary School

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Denelien San Juan