Denae Williams
Edmonton,Canada
Summary
Dedicated and compassionate professional with a strong background in customer service and operational support. Experienced in handling diverse responsibilities, from logistical operations to client interactions. Passionate about assisting marginalized individuals and fostering positive community engagement. Adept at problem-solving, organization, and communication, with a commitment to making a meaningful impact in social service environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reliance Home Comfort
08.2022 - 12.2024
- Provided exceptional customer service by booking, canceling, and rescheduling appointments
- Assisted customers with inquiries regarding HVAC products and services
- Promoted and sold HVAC solutions to meet customer needs
- Maintained accurate records and ensured seamless communication with internal teams
Packer/Shipper
Amazon Fulfillment Centre
08.2018 - 05.2022
- Inspected packages for damages and verified appropriate weight distribution
- Packaged and prepared customer orders for shipment, ensuring accuracy and efficiency
- Adhered to strict safety and quality control standards in a fast-paced warehouse environment
Retail Associate
Old Navy
09.2016 - 01.2020
- Stocked the store and kept it organized throughout the day
- Worked as a cashier, processing customer transactions efficiently
- Assisted customers in the fitting room area, ensuring a positive shopping experience
Education
Diploma - Addiction and Disability Community Support Work
ABES College
Skills
- Strong interpersonal and communication skills
- Experience working in high-pressure environments
- Ability to manage and prioritize multiple tasks effectively
- Proficient in problem-solving and conflict resolution
- Knowledge of scheduling, logistics, and client engagement
- Passionate about helping marginalized individuals and community development
Certification
First Aid and CPR Certified
Timeline
Customer Service Representative
Reliance Home Comfort
08.2022 - 12.2024
Packer/Shipper
Amazon Fulfillment Centre
08.2018 - 05.2022
Retail Associate
Old Navy
09.2016 - 01.2020
First Aid and CPR Certified
Diploma - Addiction and Disability Community Support Work
ABES College
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