Dena Stupplebeen
Montclair,CA
Summary
Proven leader and efficient communicator, adept in organizational skills and data entry, enhancing team performance through strategic training and operational improvements. Excelled in adaptability, ensuring seamless integration of technology, and spearheaded initiatives that significantly boosted productivity and team cohesion.
Overview
19
19
years of professional experience
Work History
Quotation Typist
Direct Shower Door
11.2023 - Current
- Completed up to 50 quotations per day
- Increased typing accuracy by implementing proofreading and editing techniques
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Collaborated with team members to complete projects on time, ensuring high-quality work.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Managed approximately 100 incoming calls from customers per day
Assistant Manager Mattel Toy Store
Mattel Inc.
05.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented associate training programs for safety and customer service.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented POS training program to elevate service standards and knowledge trained over a dozen new sales associates in 2023.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Lead Sale Associate Mattel Toy Store
Mattel Inc
05.2018 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Trained over 30 new sales associates on POS system in 2019 and 2020
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Merchandising Execution Team Associate
Home Depot
07.2020 - 05.2021
- Improved store profitability through effective inventory management and timely restocking of products.
- Enhanced product visibility by creating eye-catching displays and implementing strategic merchandising techniques.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines for 30 bays per day.
- Supported promotional events by setting up attractive displays, managing inventory levels effectively during peak periods.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
Lead Sales Associate
Loft
05.2018 - 04.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained 6 new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Performed inventory control procedures to manage stock.
Lead Sale Associate Mattel Toy Store
Mattel Inc
04.2006 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance for 2 Toy Store locations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within fast-paced environment.
Education
No Degree - Fashion Retailing Merchandising
Art Institute Inland Empire And West Hollywood
San Bernardino, CA And West Hollowood06-2019
GED -
Claremont Adult School
Claremont, CA06-1996
Skills
- Effective communication
- Self motivation
- Teamwork and collaboration
- Organizational skills
- Interpersonal skills
- Adaptability and flexibility
- Deadline oriented
- Strong reading and writing skills
- Analytical skills
- Data entry experience
- File management and document storage
- Experience with Word, Excel PowerPoint and Access
Timeline
Quotation Typist
Direct Shower Door
11.2023 - Current
Assistant Manager Mattel Toy Store
Mattel Inc.
05.2022 - 11.2023
Merchandising Execution Team Associate
Home Depot
07.2020 - 05.2021
Lead Sale Associate Mattel Toy Store
Mattel Inc
05.2018 - 05.2022
Lead Sales Associate
Loft
05.2018 - 04.2019
Lead Sale Associate Mattel Toy Store
Mattel Inc
04.2006 - 05.2018
No Degree - Fashion Retailing Merchandising
Art Institute Inland Empire And West Hollywood
GED -
Claremont Adult School
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