Dena Moustafa
Toronto,Canada
Summary
Customer-focused and detail-oriented Bachelor of Commerce graduate with a strong foundation in accounting and a proven track record in customer service. Seeking a challenging role as a Customer Service Representative to leverage my skills, financial acumen, and commitment to delivering exceptional service
Overview
6
6
years of professional experience
Work History
Shoppers Drug Mart
Customer Service Representative
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and cards transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Client Service Representative
CIBC
10.2020 - 02.2023
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and assisting clients with their banking needs
- Processed a wide range of financial transactions, including deposits, withdrawals, fund transfers, and bill payments, ensuring accuracy and compliance with banking regulations
- Expertly managed cash transactions and maintained a balanced cash drawer, demonstrating precision and attention to detail
- Collaborated effectively with the team to meet branch targets, resulting in a substantial 20% increase in cross-selling bank products
- Kept up-to-date with Canadian banking procedures and regulations to provide clients with accurate and relevant information.
Customer Service Representative
Rabba Marche
03.2018 - 12.2020
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed cash, card transactions to complete customer purchases.
Education
Bachelor of Commerce in Accounting -
Cairo University
Cairo, EgyptSkills
- In-depth knowledge of Canadian banking regulations and operational procedures
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Excellent communication skills in English and Arabic
- Strong attention to detail and precision in financial transactions
- Proven ability to excel in fast-paced, client-centered environments
- Effective problem-solving skills to address client inquiries and resolve issues
Languages
English
Native or Bilingual
References
Available upon request
Timeline
Shoppers Drug Mart
Customer Service Representative
06.2023 - Current
Client Service Representative
CIBC
10.2020 - 02.2023
Customer Service Representative
Rabba Marche
03.2018 - 12.2020
Bachelor of Commerce in Accounting -
Cairo University