DENA HERNANDEZ
Pacifica,CA
Summary
To find a challenging position in an environment where my years of experience and dedication can make a positive impact. Being a highly responsible Personnel Administrator partners with the senior management team to manage all fa departments. Responsive and engaging assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Personnel Clerk
Municipal Transportation Agency
03.2022 - Current
- Prepare, process and submit personnel transactions by gathering information for new hires, certifications, separations, reassignments, referrals, into HR information systems.(SmartREcruiters, Emerge and HRDB) as well maintaining confidential forms. Submit offer letters
- Coordinated onboarding activities for new hires, resulting in a smoother integration into the company culture.
- Enhanced personnel records management by implementing a digital filing system. updating personnel files to ensure accurate and relevant information is kept up dated appointment data.
- Issue recruitment notices, create and send requests to fill positions using emerge. Run reports for eligible candidates.
- Train new hires and assist in hosting drop-off events to help recruit and evaluate the skills of candidates to hire. Complete employee verifications of employment, assist with the departments compliance of subpoena requests for employee personnel files. Enter new hires into peoplesoft and HRDB, update and maintain a excel spared sheet for all transit operators and final hires, reviewing K4 printouts, california DOJ and FBI to determine hiring eligibility. Facilitating new hire orientations.
- Scheduling appointments for medical, fingerprinting, and drug testing as well as drivers license renewals to ensure employee files are complete and up to date.
- Provide clerical support to department staff, responds to phone, emails and inquires concerning various matters, such as employee benefits, leave of absence and referrals as necessary.
Transit Operator
Municipal Transportation Agency
02.2006 - 03.2022
- Ability or Skill to: safely drive various size transit vehicles in heavy traffic and under various environmental conditions (such as rain, nightfall, and fog); use mirrors to view objects behind and to the sides of the driver; operate wheelchair lift platforms; effectively communicate with passengers, including interacting with irate and agitated people; effectively communicate and interact with Supervisors, co-workers, Central Control, SFMTA officials, and emergency personnel; read and understand written materials (such as training materials, departmental rules, DMV Handbook, etc.); follow written driving directions (such as Route Sheets); accurately complete departmental forms and reports; read maps; read, interpret, and respond to traffic signs and signals; perform basic mathematical computations (including addition, subtraction, multiplication, and division); read and interpret mathematical information from tables and charts
- Follow an assigned route and stay on schedule. They make assigned stops at designated stop locations along the route to allow passengers on and off. They also may collect tickets or fares from passengers.
- Communicates with the dispatcher via two-way radio during the route; provides updates to the dispatcher and reports emergencies, traffic patterns, or accidents.
- Well acquainted with the rules of the road and safety protocols, maintaining order within the bus, and performing minor vehicle inspections to ensure everything functions correctly.
Reservation Agent
Super Shuttle
- Handled large call volumes in a 24 hour call center
- Generated reservations and scheduled transportation for clients
- Performed conflict resolution and dealt tactfully with difficult clients.
Education
Human Resources Certification -
San Francisco State Extension
San Francisco, CA06.1987
High School Diploma -
Abraham Lincoln High School
San Francisco, CA06.1987
Skills
- Certified bus and train operator
- Skilled in dealing with people
- Highly organized, great attention to detail
- Works well under pressure and in stressful situations
- Excellent computer application skills MS Word, Excel, Outlook
Additional Information
My experience in customer service and in various administrative positions has given me a flexible list of qualifications I think suits this job. I will be a qualified candidate for this position. I would like to further my personal and professional growth and be accessible to varied clientele.
References
- Reffat Hallabi, (650) 246-2779
- Anthony Vaughn, (415) 793-3110
- Broyce Batchan, (650) 333-0370
- Everna Jackson, (510) 691-3253
Timeline
Personnel Clerk
Municipal Transportation Agency
03.2022 - Current
Transit Operator
Municipal Transportation Agency
02.2006 - 03.2022
Reservation Agent
Super Shuttle
Human Resources Certification -
San Francisco State Extension
High School Diploma -
Abraham Lincoln High School
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