Dena Cannings
Airdrie
Summary
Dedicated and highly organized administrative professional with over 10 years of experience supporting complex projects in fast-paced environments. Known for exceptional communication, attention to detail, and the ability to manage completing priorities with minimal supervision. Proficient in Microsoft Office Suite, Outlook & SharePoint with a proven track record in client communication, project coordination, and collaborative problem-solving. Seeking to transition administrative expertise into a healthcare environment.
Overview
14
14
years of professional experience
Work History
Project Administrator / Coordinator
Stride Management Corp
07.2022 - Current
- Serve as main point of contact for clients, providing regular updates and addressing concerns
- Maintain and update sensitive client and project records with high attention to confidentiality
- Develop and maintained project documentation for compliance and reference.
- Assist in tracking project progress and identifying potential risks or delays.
- Organized project meetings, preparing agendas and distributing minutes for accountability.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintain accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Establish strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
Customer Service Support Specialist
Stride Management Corp
07.2019 - 07.2022
- Handled high-volume inbound/outbound calls, resolving complex customer issues with professionalism
- Maintained detailed service logs and client correspondence records
- Supported time-sensitive and confidential customer requests with urgency and accuracy
- Prepared project documentation and assisted with fulfillment of compliance standards
Sales Coordinator
Shaw Business
01.2012 - 01.2019
- Provided administrative support to enterprise sales and operations teams
- Oversaw order fulfillment processes and ensured regulatory/legal compliance
- Served as liaison between sales, legal, and operations departments
- Coordinated contract submissions, credit checks, deposits, and client documentation
- Maintained confidential records and streamlined standard administrative practices
Customer Care Support
Shaw Business
- 01.2008
- Supported frontline staff and resolved escalated customer concerns
- Facilitated performance coaching and development plans for customer care agents
- Created documentation and internal communication tools for team support
Skills
- Advanced administrative support
- Project Coordination
- Strong knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proficient typing
- Time management & prioritization
- Excellent written & verbal communication
- Collaboration across multidisciplinary teams
- Self-directed with strong work ethic
- Adaptable, resilient, and solutions-focused
- Project reporting
- Documentation management
- Scheduling and planning
Timeline
Project Administrator / Coordinator
Stride Management Corp
07.2022 - Current
Customer Service Support Specialist
Stride Management Corp
07.2019 - 07.2022
Sales Coordinator
Shaw Business
01.2012 - 01.2019
Customer Care Support
Shaw Business
- 01.2008
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