Dena Cannings
Airdrie,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Project Administrator/Coordinator
Stride Management Corp
07.2022 - Current
- Coordinate foundation lottery projects
- Involved in the creation of projects plans, budgets and milestones for assigned projects
- Provides information and materials for license applications
- Collaborates with other depts such as IT, Call center, Graphic/Web design and Accounting to ensure each department is aware of the project and prepared to meet deliverables
- Maintain regular contact with client throughout the project to ensure they are aware of project status and support any issues that may arise.
Customer Service Support Specialist
Stride Management Corp
07.2019 - 07.2022
- Make and receive customer service calls to resolve various issues
- Assign control numbers to incoming mailed ticket orders
- Maintain customer service logs and files
- Prepare control documentation for each lottery project
- Create various types of customer correspondence
- Handle high priority and time sensitive requests
- Create confirmation and corrections letters & mail to customers.
Sales Coordinator
Shaw Business
01.2008 - 01.2019
- First point of contact for order fulfillment activities for the Enterprise Sales Team
- Own order fulfillment processes to ensure accuracy of sales orders
- Work closely with Sales and Technical Sales Specialists to ensure all documents required for orders are completed
- Coordinate with Operations team to ensure sales orders and solutions are submitted accurately and efficiently
- Liaison between Sales and Legal team to complete various tasks such as credit checks, deposits, unique terms and other legal-related matters
- Provide on-going, day-to-day support to the Channel Partner Management Team as an expert on standard practices and processes pertaining to order fulfillment
- Various other pre-sales duties as required.
Customer Care Support
Shaw Business
- Support for the front-line customer care staff to answer any questions they have in regards to customer accounts and product specifications
- Handling and resolving any escalated calls or disgruntled customers in the call center
- Assist and be adaptable to projects throughout the company in various departments when requested by superiors
- Create quarterly development packages for customer care agents that are then delivered by their immediate supervisor to discuss successes and improvements
- Delivers feedback and coaching opportunities in a positive and productive manor to customer care agents.
Skills
- Project Management
- Communication
- Adaptable
- Microsoft Office software
- Organizational ability
- Goal oriented
- Time Management
- Detail Orientated
References
Available upon request.
Timeline
Project Administrator/Coordinator
Stride Management Corp
07.2022 - Current
Customer Service Support Specialist
Stride Management Corp
07.2019 - 07.2022
Sales Coordinator
Shaw Business
01.2008 - 01.2019
Customer Care Support
Shaw Business
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