Dena Blackburn
Camarillo,CA
Summary
I have dedicated my career to meeting the high expectations of a diverse body of clients. Always looking to learn something new, I desire to find a challenging position where I can utilize my skills and passions to make a difference for the company and its customers. I have a track record of delivering exceptional service to clients purchasing integrated solutions through a VAR. Adept at problem resolution, follow-through, and maintaining a positive customer experience across sales, procurement, and technical teams. Committed to building trust, reducing escalations, and helping customers get the full value from their technology investments.
Overview
12
12
years of professional experience
Work History
Solution Delivery Coordinator
CB Technologies
08.2021 - Current
- Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
- Facilitated communication among team members, fostering collaboration to achieve project objectives.
- Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments.
- Trained internal staff on delivery protocols and operational procedures, fostering a knowledgeable team environment.
- Implemented strategic initiatives that streamlined operations, resulting in improved service levels.
- Managed documentation processes, in order to provide accurate records of project activities.
Senior Client Services Specialist
CB Technologies
03.2014 - 08.2021
- Provide sales support on over $100M in annual sales for Fortune 500 Companies including quotes, order management, tracking, reporting, and RMA's
- Served as a reliable point-of-contact between customers, sales, accounting, marketing and technical teams to ensure all internal processes are being followed and customer needs are met in a timely manner
- Coordinated logistics efficiently to ensure timely delivery of products to customers worldwide.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Supported the development of sales strategies, contributing to team growth and success.
- Collaborate with management on developing and refining internal processes
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Skills
- MICROSOFT SUITE
- GREAT PLAINS
- QUICKBOOKS
- AUTOTASK
- HUBSPOT
- SLACK
STRENGTHS
- Ability to multitask and prioritize work effectively while being thorough and accurate. Extremely detail oriented.
- Proactive contributor who works equally well independently or in partnership with teams across internal departments.
- Able to develop a high level of specialized expertise and understanding. Highly analytical.
EXPERTISE
- BUILDING CUSTOMER RELATIONSHIPS
- WORKING IN A TEAM ENVIRONMENT
- CREATIVE PROBLEM SOLVING
- CONCISE AND EFFECTIVE COMMUNICATION
- ORGANIZATION
- EFFICIENCY
Timeline
Solution Delivery Coordinator
CB Technologies
08.2021 - Current
Senior Client Services Specialist
CB Technologies
03.2014 - 08.2021