Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dena Ayala

Los Angeles

Summary

Dynamic leader with a proven track record at Providence Burbank Women’s Health, adept in fostering patient-provider relationships and streamlining operations. Skilled in electronic medical records and known for a positive attitude, I spearheaded a new health record system, significantly enhancing data accuracy. My approach to team management and patient satisfaction has consistently driven organizational improvements.

Overview

26
26
years of professional experience

Work History

Medical Representative Front Office Lead

Providence Burbank Women’s Health
04.2012 - Current
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Spearheaded the implementation of a new electronic health record system, resulting in enhanced data accuracy and accessibility.
  • Developed key performance indicators to monitor staff efficiency, track progress toward goals, and drive continuous improvement efforts.
  • Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
  • Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
  • Hired, managed, developed and trained staff, established and monitored goals
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • scheduling outpatients procedures
  • collect co pay
  • submit insurance authorization
  • onbase scanning And linking medical records into EMR system
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Assisted physicians with patient education efforts, providing resources and support as needed.

Front Office Receptionist

Marshal Medical Group Inc
06.1999 - 06.2011
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

James A Garfield
Los Angeles, CA
06-1999

Skills

  • Positive attitude
  • Relationship building
  • Problem-solving
  • Goal-oriented mindset
  • Collaborative teamwork
  • Electronic medical records
  • Insurance verification
  • Lead qualification
  • Medical terminology proficiency
  • Customer communication

Languages

English

Timeline

Medical Representative Front Office Lead

Providence Burbank Women’s Health
04.2012 - Current

Front Office Receptionist

Marshal Medical Group Inc
06.1999 - 06.2011

High School Diploma -

James A Garfield

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Dena Ayala