- Dancing
- Yoga
- Pilates
- Photography
- Fashion
- Creating digital artwork using software like Photoshop, Canva, or Procreate
Demory Frausto
Solvang
Summary
A passionate and driven individual, excelling in customer service and conflict resolution. Recognized for enhancing guest experiences through effective multitasking and a commitment to cleanliness. Skilled in digital media and content creation, and consistently delivering exceptional service in high-pressure environments. Background in creating engaging content and driving awareness.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Chomp
03.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Barista Manager
Mortensens Danish Bakery
06.2021 - 03.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands.
- Created new training guidelines, and provided staff orientation and training.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Resolved customer concerns promptly and professionally.
Education
No Degree - Business Undeclared
Loyola Marymount University
Los Angeles, CA05-2028
High School Diploma -
Santa Ynez Valley Union High School
Santa Ynez, CA05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Content creation
- Digital media
- Canva
- Product promotion
- Photo and video editing
- Cleanliness and organization
Leadership
Associated Student Body, Santa Ynez Valley Union High School
August 2020-May 2024
Social Media Manager (August 2022-May 2024)
- Managed TikTok and Instagram for ASB
- Created Canva flyers and promotions for fundraisers
- Edited photos and videos
- Designed merch for ASB team
ASB Secretary (August 2022-May 2023)
- Managed meeting minutes and lead group discussions.
- Planned community events and fundraisers.
- Collaborated with students in event planning, fostering teamwork.
- Approved purchase orders for the school district.
ASB Vice President (August 2023- May 2024)
- Head of decorations and event planning.
- Lead group discussions and communicated with community members.
- Created new fundraisers.
- Hired food vendors and rentals.
Interests
Timeline
Restaurant Hostess
Chomp
03.2024 - 08.2024
Barista Manager
Mortensens Danish Bakery
06.2021 - 03.2024
No Degree - Business Undeclared
Loyola Marymount University
High School Diploma -
Santa Ynez Valley Union High School
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