Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DEMITRA KALAVRITINOS

Ottawa,ON

Summary

A highly motivated and dedicated professional with a proven track record of providing exceptional customer support. Demonstrates effective communication prowess, a proactive mindset in addressing challenges, and the ability to build long-term relationships with customers. Demonstrates exceptional attention to detail and a commitment to delivering outstanding customer service experiences. Successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Offers skills with CRM systems paired with outstanding active listening and multi tasking abilities.

Overview

8
8
years of professional experience

Work History

Sales Professional

Michael Hill
Ottawa, Ontario
03.2024 - Current
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Resolved customer complaints promptly and professionally.
  • Participated in training sessions on new products or trends in the industry.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Contributed ideas for process improvement initiatives within the department.
  • Utilized CRM software to track customer interactions and monitor progress toward goals.

MANAGER IN TRAINING/CERTIFIED DIAMONTOLOGIST

CHARM DIAMOND CENTER
Ottawa, Ontario
10.2020 - 03.2024
  • Engaged in regular customer discussions to maintain a comprehensive understanding of their preferences
  • Ensured customer satisfaction by providing excellent communication skills
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
  • Supported inventory management by ensuring accurate updates, controls, and timely orders.
  • Enhanced understanding of various POS software
  • Payroll and Administrative responsibilities
  • Understanding and executing sales metrics, KPI, and daily targets
  • Offered ongoing support and guidance to colleagues through coaching and mentoring.
  • Ensured compliance with all applicable laws regarding labor relations and safety regulations.
  • Participated in industry forums and webinars related to advances in diamond technology.
  • Performed administrative tasks such as filing paperwork or entering data into databases.
  • Advised customers on proper care instructions for their diamond jewelry investments.
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.

SALES HOSTESS

KANATA FORD
Ottawa, Ontario
08.2019 - 03.2022
  • Ensured a high level of professionalism when greeting customers
  • Identified and assessed customer needs by probing
  • Assigned sales associates to customers and provided updates to sales managers with relevant information.
  • Implemented effective strategies to ensure smooth traffic flow
  • Assisted company employees by performing various clerical duties including document copying, faxing, and filing.
  • Managed all appointment and meeting logistics, ensuring efficient scheduling and confirmation for senior management team.

OFFICE MANAGER

FABS ELITE HOME PAINTING & RENOVATIONS
Ottawa, Ontario
02.2018 - 08.2019
  • Managed invoicing of clients' accounts
  • Managed and processed monetary transactions
  • Assisted in the organization of sites
  • Optimized scheduling operations to maximize productivity
  • Maintained confidential records relating to personnel matters
  • Supervised staff members, organized schedules and delegated tasks
  • Ordered supplies and equipment to maintain adequate inventory levels

EXECUTIVE ASSISTANT

MORTGAGE BROKERS CITY
Edmonton, Alberta
01.2017 - 01.2018
  • Maintained efficient filing system and organized computer records
  • Managed high volume of customer communication via telephone and email
  • Ensured continuous engagement with various lenders to facilitate deal progress.
  • Captured notes and dictations from meetings
  • Facilitated client meetings for finalizing documentation

Education

Certificate - Customer Relationship Management

Coursera
08-2024

Certificate - Managing Employee Compensation

Coursera
04-2024

Certificate - Managing Employee Performance

Coursera
03-2024

Certificate - Recruiting, Hiring, And Onboarding Employees

Coursera
10.2023

Certificate - Preparing To Manage Human Resources

Coursera
02.2023

Certificate - Certified Diamontologist

Diamond Council Of America
New York, NY
03.2022

Certificate - First Aid

St.Johns Ambulance First Aid
Ottawa, ON
03.2022

High School Diploma -

VICTORIA SCHOOL OF THE ARTS
Edmonton, AB
06.2015

Skills

  • Excellent communication skills
  • Building rapport
  • Listening Skills
  • Time Management
  • Sales expertise
  • Sales Strategies
  • Sales Goals Attainment
  • Dispute Mediation
  • De-Escalation Techniques
  • Positive and professional
  • Jewellery product knowledge
  • Negotiation Tactics
  • Fraud Detection
  • Store maintenance
  • POS System Operation
  • Cash Register Operation
  • Cash Handling Accuracy
  • Retail merchandising expertise
  • Store Opening and Closing

Languages

English
Native/ Bilingual
Greek
Professional
Spanish
Limited
French
Limited

Timeline

Sales Professional

Michael Hill
03.2024 - Current

MANAGER IN TRAINING/CERTIFIED DIAMONTOLOGIST

CHARM DIAMOND CENTER
10.2020 - 03.2024

SALES HOSTESS

KANATA FORD
08.2019 - 03.2022

OFFICE MANAGER

FABS ELITE HOME PAINTING & RENOVATIONS
02.2018 - 08.2019

EXECUTIVE ASSISTANT

MORTGAGE BROKERS CITY
01.2017 - 01.2018

Certificate - Customer Relationship Management

Coursera

Certificate - Managing Employee Compensation

Coursera

Certificate - Managing Employee Performance

Coursera

Certificate - Recruiting, Hiring, And Onboarding Employees

Coursera

Certificate - Preparing To Manage Human Resources

Coursera

Certificate - Certified Diamontologist

Diamond Council Of America

Certificate - First Aid

St.Johns Ambulance First Aid

High School Diploma -

VICTORIA SCHOOL OF THE ARTS

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DEMITRA KALAVRITINOS