Demika Gresham
Gardena
Summary
Dynamic CEO with a proven track record at Meeks Kids Boutique, enhancing brand loyalty and customer satisfaction through strategic visioning and operational excellence. Expert in financial management and effective decision-making, successfully launched new product lines and adapted to market changes, driving significant growth and profitability.
Overview
12
12
years of professional experience
Work History
CEO
Meeks Kids Boutique
11.2023 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Supervisor of Operations
Alliance Protective Service
02.2019 - 07.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Bus Driver Training Instructor
Mv Transportation Inc.
02.2013 - 01.2019
- Ensured compliance with federal and state regulations through meticulous documentation of training activities and results.
- Organized refresher courses for experienced drivers, promoting continued professional development within the company.
- Reduced accidents among new drivers by emphasizing defensive driving techniques during training sessions.
- Collaborated with fellow instructors to share best practices, resulting in improved overall training quality.
- Assisted in updating company training materials to reflect changes in industry standards or requirements.
- Taught drivers how to drive, shift and back up bus 40' 7 60ft
Education
High School Diploma -
Garey High School
Pomona, CA06-2000
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
CEO
Meeks Kids Boutique
11.2023 - Current
Supervisor of Operations
Alliance Protective Service
02.2019 - 07.2023
Bus Driver Training Instructor
Mv Transportation Inc.
02.2013 - 01.2019
High School Diploma -
Garey High School
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