Demian Olivera Pacheco
Riverside,CA
Summary
Adaptable and Flexible, alongside excellent Customer Service experience and skills that have allowed me to develop excellent problem-solving and active listening skills, as well as managing great in high-pressure environments. Alongside, merchandising and stocking skills from experience in Night Crew, Frozen and Dairy stocking and management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Stater Brothers Markets
Riverside, CA
11.2020 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Trained new team members on customer service protocols and store policies, promoting consistency in service delivery.
- Monitored inventory levels and assisted with restocking shelves to maintain product availability for customers.
- Provided product information and recommendations, contributing to informed purchasing decisions for customers.
- Assisted in resolving escalated customer issues, demonstrating strong problem-solving skills and conflict resolution techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Stocked shelves efficiently to ensure optimal product availability and organization.
- Assisted in receiving shipments, verifying quantities, and inspecting for damage.
- Operated pallet jacks to transport products throughout the store.
- Enhanced store appearance with meticulous organization and arrangement of merchandise displays.
- Expedited restocking efforts during peak seasons or high-demand periods, ensuring adequate product availability for customers at all times.
- Managed inventory levels for frozen and dairy products to ensure optimal stock availability.
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Coordinated team schedules to optimize coverage during peak business hours.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA05.2022
No Degree - Physics
Riverside City College
Riverside, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Reliable and punctual
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Flexible and adaptable
- Computer skills
- Problem-solving
- Friendly, positive attitude
- Willing to learn
- Heavy lifting
- Loading and unloading
- Merchandise stocking
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Stater Brothers Markets
11.2020 - Current
High School Diploma -
Trabuco Hills High School
No Degree - Physics
Riverside City College