Demi Simon
Oakland
Summary
Resourceful Event Operations Manager known for delivering high-quality events with precision and efficiency. Excel in managing tasks to meet tight deadlines, ensuring seamless execution of complex logistics. Skilled in budget management, vendor relations, and event design. Thrive in fast-paced environments by utilizing strong problem-solving abilities, communication skills, and adaptability.
Overview
8
8
years of professional experience
Work History
Event Operations Manager
Hello Harlem Events
Oakland
10.2020 - Current
- Oversaw event logistics, including venue selection, contract negotiation, and on-site coordination.
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to client specifications.
- Cultivated partnerships with vendors and stakeholders to facilitate execution of complex events within budget constraints.
- Aligned event planning with client vision and expectations through proactive communication.
Member Service Representative
Benesys Inc.
Pleasanton
02.2024 - 09.2025
- Managed member accounts and processed inquiries, resolving complex issues to enhance member experience.
- Enhanced member satisfaction through professional phone etiquette and timely resolution of complex inquiries.
- Liaised between members and claims departments to facilitate claim adjustments and resolve issues.
- Processed prior authorizations and verified eligibility to provide accurate benefit access.
Patient Service Representative - Pediatrics Behavioral Health
Sutter Health
Dublin
10.2023 - 02.2024
- Managed patient intake and ensured accurate EHR updates to facilitate seamless care coordination for pediatric behavioral health.
- Streamlined appointment scheduling system to minimize wait times and boost patient satisfaction in pediatric behavioral health.
- Supported families to enhance patient experience and foster positive interactions with pediatric behavioral health services.
Assistant Manager
The Webster Boutique
Palm Beach
11.2021 - 05.2022
- Led front-of-house operations, enforcing company policies and training staff to enhance service quality.
- Fostered strong customer relationships, driving exceptional service experiences.
- Managed store budgets and optimized spending to achieve financial targets.
Lead Server
Bar One
Miami Beach
06.2020 - 05.2021
- Supervised daily operations to ensure smooth service flow.
- Trained and mentored new servers on best practices.
- Shared detailed knowledge of beer, wine, food, and craft cocktails, improving guest experience.
- Coordinated daily service operations, enhancing communication between staff and guests.
- Managed customer orders using point-of-sale systems efficiently.
Operations Manager
Saint Laurent Kering
Santa Clara
07.2019 - 03.2020
- Streamlined operational processes to support sales initiatives and improve efficiency.
- Managed inventory levels to maintain optimal stock availability across all locations.
- Led recruitment and management of operational staff, enhancing team capabilities.
Operations Associate
Gucci Kering
San Francisco
01.2018 - 06.2019
- Conducted monthly inventory audits to minimize loss and ensure accurate stock management.
- Supported inventory control and loss prevention efforts, streamlining daily operational activities for smooth business operations.
- Coordinated daily operations across multiple departments to streamline workflows.
- Assisted in inventory management to maintain optimal stock levels.
- Implemented efficient filing systems for improved document retrieval.
Education
Associate of Arts - Fashion Merchandising
Alameda College
Alameda, CA01-2018
Skills
- Event Coordination
- Event Planning
- Event Logistics
- Budget management
- Contract negotiation
- Operations Management
- Supplier Management
- Client relations
- Customer Service
- Team leadership
- Conflict Resolution
- EPIC Software
Additional Information - Strengths
- Problem-Solver: Skilled at resolving complex inquiries efficiently.
- Empathetic Communicator: Able to build rapport with patients and members in stressful situations.
- Detail-Oriented: Thorough in documentation and process management.
- Adaptable: Thrives in dynamic, fast-paced work environments.
Websites
Timeline
Member Service Representative
Benesys Inc.
02.2024 - 09.2025
Patient Service Representative - Pediatrics Behavioral Health
Sutter Health
10.2023 - 02.2024
Assistant Manager
The Webster Boutique
11.2021 - 05.2022
Event Operations Manager
Hello Harlem Events
10.2020 - Current
Lead Server
Bar One
06.2020 - 05.2021
Operations Manager
Saint Laurent Kering
07.2019 - 03.2020
Operations Associate
Gucci Kering
01.2018 - 06.2019
Associate of Arts - Fashion Merchandising
Alameda College