Demi L. Williams
Coulterville
Summary
Initiative-taking individual with a desire for new challenges. I hold a strong work ethic, adaptability, and exceptional customer care skills. Devoted to giving every customer a positive and memorable experience.
I am adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. I seek a work environment that promotes an enjoyable commitment to my job for years to come.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
MACT Health Board Inc.
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Rush Creek Spa
10.2023 - Current
- Greeted customers warmly and made them feel welcome
- Assisted with scheduling appointments for clients and visitors
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying, and scanning materials
- Processed payments from customers using a variety of payment methods
- Provided food service for guests
- Displayed strong telephone etiquette, effectively diffusing difficult calls
Care Provider
In Home Supportive Services (IHSS)
10.2019 - 10.2023
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients
- Improved patient outlook and daily living through compassionate care
- Assisted with meal planning to meet nutritional plans
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation
Owner/ Operator
Cobweb Cleaners
12.2018 - 01.2021
- Forecast customer demand to set prices or credit terms for goods or services
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Managed daily operations of the business
- Handling of sales, inventory, and accounting
- Negotiated contracts with clients for products or services rendered by the company
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Janitor
USFS
02.2018 - 01.2021
- Maintain janitorial supply inventory
- Cleaned and sanitized all common use areas
- Maintained inventory of cleaning supplies and documented items requiring reorder
- Owner and Operator of business
- Placed bid to obtain government contact for services
- Maintain quality control records
Housekeeper
Gold Country Cleaning
06.2015 - 09.2020
- Cleaning and organizing full size vacation rental homes
- Ensuring a comfortable and sanitary stay for guests and homeowners alike
- Keeping a tight routine to accomplish daily workload in the time allotted
- Communicated with maintenance team on damages to repair
- Interacted pleasantly with clients and guests when performing daily duties
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
Store Clerk
Rush Creek Lodge
03.2019 - 07.2019
- Collaborating closely with a diverse team of people to achieve the highest level of in-store success possible
- Inspected deliveries, replenished shelves, and stored excess products to keep on top of stock management tasks
- Answered customers' questions and provided information on store procedures or policies
- Maintained records of inventory transactions such as purchases, returns, restocking fees
- Utilized critical thinking skills to resolve issues quickly while maintaining customer satisfaction
- Conducted daily audits of the sales floor and backroom areas for cleanliness and organization
Phlebotomy Technician
John C. Fremont Hospital
07.2014 - 05.2015
- Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes
- I ensured that the equipment was properly maintained and sterilized between uses
- Collected blood samples in a safe and sanitary manner according to established procedures
- Input medical and insurance information into database for inclusion in patient records
- Labeled blood vials with critical information like time of collection, date and patient name
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
- Uphold donor confidentiality throughout intake and collection process
Housekeeper/ Store Clerk
Yosemite Lakes Campground
04.2013 - 01.2014
- Maintained family recreational areas
- Rendered detailed and timely cleaning services while working in demanding environment with multiple interruptions
- Cleaned building floors by sweeping, mopping, and scrubbing
- Interacted pleasantly with clients and guests when performing daily duties
- Cleaned bathrooms, including toilets, tubs, showers, and sinks
- Inspected guest rooms after cleaning to ensure they were presentable
Care Provider
Casa Viejo's
02.2012 - 02.2013
- Answering phones, taking, and forwarding messages
- Initiated emergency response when medical emergencies arose
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Helped clients get in and out of beds and wheelchairs
- Improved patient outlook and daily living through compassionate care
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation
- Recorded client status progress and challenges in logbooks and reports
Education
CPT1 -
Gurnick Academy of Medical Arts
Modesto, CA06.2011
Diploma -
Tioga High School
Groveland, CA06.2008
Skills
- Teamwork
- Organizational Skills
- Basic Computer Skills
- Telephone Etiquette
- Information Relay
- Monetary Handling
- Inventory Management
- Data entry
- Time management
Certification
- California Food Handlers Course
Certificate Number: 1b8dkh-jh6b3bf
Dates Valid: 11/17/23-11/17/26
- National Health Career Association Certified Phlebotomy Technician
Certificate Number: 4411-1958
Dates Valid: 06/30/11- 05/15/25
- California Driver’s License, #D7808668, 07/18/28
- Basic Life Support (BLS) Certification - American Heart Association
Work References
- Heather Beshears, Rush Creek Spa, (209)379-2425, Current Manager
- John Kirby, In Home Supportive Services, (209)996-0448, Former Employer
- Tammey Mount, Cobweb Cleaners/ USFS Janitorial Contract, (209)962-7825, Former Supervisor
- Carrie Harris, Gold Country Cleaning, (209)639-1905, Former Employer
- Lolita Esanola, John C. Fremont Hospital, (209)966-2154, Former Supervisor
- Danielle Schali, Yosemite West Lakes, (209)962-0103, Former Supervisor
- Jenny Thomas, Casa Viejos, (209)984-5124, Former owner, no longer available
Timeline
Front Desk Receptionist
MACT Health Board Inc.
08.2024 - Current
Front Desk Receptionist
Rush Creek Spa
10.2023 - Current
Care Provider
In Home Supportive Services (IHSS)
10.2019 - 10.2023
Store Clerk
Rush Creek Lodge
03.2019 - 07.2019
Owner/ Operator
Cobweb Cleaners
12.2018 - 01.2021
Janitor
USFS
02.2018 - 01.2021
Housekeeper
Gold Country Cleaning
06.2015 - 09.2020
Phlebotomy Technician
John C. Fremont Hospital
07.2014 - 05.2015
Housekeeper/ Store Clerk
Yosemite Lakes Campground
04.2013 - 01.2014
Care Provider
Casa Viejo's
02.2012 - 02.2013
Diploma -
Tioga High School
CPT1 -
Gurnick Academy of Medical Arts
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