DEMI HUTCHINSON
Toronto,ON
Summary
Motivated Social Service Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to assist with mitigating the effects of social inequalities.
Overview
6
6
years of professional experience
Work History
Case Manager /Group Facilitator
John Howard Society Of Toronto
05.2022 - Current
- Collaborates with clients and their families to create a care plan by educating them on available programs and services.
- Provides informal counselling to youth ages 14-18.
- Conducts risk assessment using SPIN and YASI.
- Coordinates client referrals to obtain community services, and advocates for client needs.
- Collaborates with youth and their Probation Officers to set goals for education and employment.
- Maintains accurate documentation on all cases, ensuring compliance with agency standards and regulations.
- Plans and facilitates workshops to community partners and within youth detention centres.
Hostess
Fabbrica
10.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Prepared dining room for special upcoming functions by decorating and generating special group menus
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons
- Experienced with industry software ie. Open Table
Hostess
Moxies Grill & Bar
08.2018 - 10.2019
- Developed strong receptionist skills taking phone calls, messages, and reservations
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Prepared dining room for special upcoming functions by decorating and generating special group menus
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Promoted menu items upon seating guests
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Experienced with industry software ie. Open Table
Education
Diploma - Social Service Worker
George Brown College
Toronto, ON04.2022
Field Placement - Social Service Worker
John Howard Society of Toronto
Toronto, ON04.2022
Skills
- Referrals and networking
- Recordkeeping
- Rapport building
- Cultural awareness
- Life skills development
- Planning and coordination
References
Laverda Thomas
Director of Youth and Community Programs
John Howard Society of Toronto
lthomas@jhst.ca
(647) 216-1847
Shelley Deonarine
Program Coordinator - YCAPP
Youth Community Justice Programs
Springboard Community Services
sdeonarine@springboardservices.ca
(416) 617-0944
Timeline
Case Manager /Group Facilitator
John Howard Society Of Toronto
05.2022 - Current
Hostess
Fabbrica
10.2019 - 03.2020
Hostess
Moxies Grill & Bar
08.2018 - 10.2019
Diploma - Social Service Worker
George Brown College
Field Placement - Social Service Worker
John Howard Society of Toronto
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