Demi Fillmore
Sackville,NB
Summary
Dynamic Client Service Associate with a proven track record at Von, excelling in issue resolution and client relationship management. Leveraged empathy and data entry proficiency to enhance service delivery, resulting in improved client satisfaction. Trained new associates, fostering a culture of professionalism and teamwork within the organization.
Overview
11
11
years of professional experience
Work History
Client Service Associate
Von
Amherst, NS
11.2019 - Current
- Managed client inquiries, ensuring timely and effective communication to enhance satisfaction.
- Developed personalized solutions for clients, fostering long-term relationships and loyalty.
- Collaborated with cross-functional teams to streamline service delivery processes and improve efficiency.
- Analyzed client feedback to identify areas for improvement, driving enhancements in service offerings.
- Trained new associates on company protocols and best practices, promoting knowledge sharing within the team.
- Responded promptly to client inquiries via phone, email, demonstrating commitment to exceptional service standards.
Hotel Reservation Agent
Accor Hotels and Resorts
Moncton, NB
09.2018 - 11.2019
- Managed reservation systems to ensure accurate booking information and customer satisfaction.
- Assisted clients with inquiries, providing detailed information about hotel services and amenities.
- Processed cancellations and modifications efficiently while adhering to company policies.
Front Desk Agent
The Coastal Inn
Sackville, NB
05.2018 - 08.2018
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience.
- Coordinated room assignments and housekeeping requests to optimize operational efficiency.
- Maintained accurate records of reservations and billing information using hotel management software.
Team Member
Tim Hortons
Sackville
09.2014 - 08.2017
- Prepared and served high-quality beverages and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processing transactions accurately and efficiently.
- Assisted in training new team members on operational procedures.
Education
Travel And Hospitality
Oulton College
Moncton, NB2018
High School Diploma -
Tantramar Regional High School
Sackville, NB2014
Skills
- Empathy and patience
- Issue resolution
- Performance metrics analysis
- Data entry proficiency
- Client relationships
- Professionalism and etiquette
- Troubleshooting
- Call center experience
- Outbound calling
- Complaint handling
Languages
English
Full Professional
Timeline
Client Service Associate
Von
11.2019 - Current
Hotel Reservation Agent
Accor Hotels and Resorts
09.2018 - 11.2019
Front Desk Agent
The Coastal Inn
05.2018 - 08.2018
Team Member
Tim Hortons
09.2014 - 08.2017
Travel And Hospitality
Oulton College
High School Diploma -
Tantramar Regional High School