Demetrius Woodhouse
Oakland
Summary
Dynamic and results-driven professional with experience at Amazon and The Home Depot, excelling in customer service and warehouse operations. Proven ability to enhance customer satisfaction and streamline order fulfillment processes. Skilled in heavy lifting and teamwork, consistently achieving high standards in inventory management and maintaining a positive workplace culture.
Overview
1
1
year of professional experience
Work History
Lot Associate
The Home Depot Inc
12.2024 - 04.2025
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
- Performed tasks and errands in store to support supervisor.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
Fulfillment Associate
Amazon
05.2024 - 11.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Picked and packed order items.
Education
High School Diploma -
Oakland High
1023 MacArthur Blvd06.2022
Skills
- Heavy lifting
- Warehouse operations
- Cart collection
- Technical aptitude
- Loading and unloading
- Merchandise handling
- New inventory inspection
- Customer service
- Teamwork
Timeline
Lot Associate
The Home Depot Inc
12.2024 - 04.2025
Fulfillment Associate
Amazon
05.2024 - 11.2024
High School Diploma -
Oakland High
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