Demetrius Dixon
Lake Elsinore
Summary
I am an IT professional with hands-on experience in technical support, network management, and systems administration. I’m skilled in troubleshooting, endpoint support, and managing remote infrastructure. I also bring an entrepreneurial background in 3D design and rapid prototyping, where I focus on collaborating with clients to turn ideas into tangible products. Currently, I am pursuing a Bachelor’s degree in Computer Information Systems with a concentration in Cybersecurity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner & Operator
AI3D Prints LLC
05.2021 - Current
- Design and produce high-quality 3D printed products, prototypes, and components.
- Collaborate with clients to transform concepts into functional, tangible designs.
- Utilize CAD software (SolidWorks, AutoCAD) to create and refine digital models.
- Oversee business operations including sales, customer service, and project management.
IT Technician
The KDN Group LLC
03.2023 - 08.2025
- Provide technical support for hybrid and remote staff, troubleshooting network, hardware, and software issues.
- Manage and monitor VPN, Windows Server, and endpoint systems to ensure availability and security.
- Support system users with account access, security permissions, and software applications.
- Assist with server and network administration, including DHCP, DNS, and firewall management.
Education
Bachelor of Science - Computer Information Systems, Cybersecurity
DeVry University
Riverside, CA01.2027
Associate of Applied Science - Information Technology & Networking
DeVry University
Riverside, CA12.2024
Skills
- Networking & Systems: TCP/IP, DNS, DHCP, VPN, Firewalls, Windows Server, Linux, Azure, Active Directory
- Databases & Development: SQL, Microsoft SQL Server, Web Development & Design
- Software & Tools: AutoCAD, SolidWorks, Microsoft Office Suite, Microsoft Outlook
- IT Support & Management: Desktop/Endpoint Support, Help Desk, System Administration, Security Monitoring
- 3D & CAD Design: Rapid Prototyping, CAD Drafting, Product Development
- Technical Troubleshooting & Problem-Solving
- Customer Collaboration & Communication
- Project Management & Team Leadership
- Training & Onboarding
- Time Management & Adaptability
Certification
Driver’s License (CA)
Timeline
IT Technician
The KDN Group LLC
03.2023 - 08.2025
Owner & Operator
AI3D Prints LLC
05.2021 - Current
Associate of Applied Science - Information Technology & Networking
DeVry University
Bachelor of Science - Computer Information Systems, Cybersecurity
DeVry University
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