Demetria Hoang
Maple,ON
Summary
Proven leader and customer service expert from Build A Bear Workshop Inc, adept in store operations and staff training, enhanced team productivity and customer satisfaction. Skillfully managed inventory and cash, achieving significant improvements in loss prevention. Excelled in high-pressure environments, demonstrating exceptional multitasking and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Lead Sales Key Holder
Build A Bear Workshop Inc
02.2023 - 07.2024
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
Server
Katsuya
08.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Jewellery Arts
George Brown College
Toronto, None06-2027
High School Diploma -
St. Joan of Arc
Maple, ON06-2021
Skills
- Store operations
- Retail sales
- Inventory control
- Customer service
- Cash handling
- Staff training and development
Languages
Timeline
Lead Sales Key Holder
Build A Bear Workshop Inc
02.2023 - 07.2024
Server
Katsuya
08.2021 - 10.2022
Associate of Arts - Jewellery Arts
George Brown College
High School Diploma -
St. Joan of Arc
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