Demetria Clark
Los Angeles
Summary
Office professional with solid background in administrative support and clerical duties. Adept at maintaining organized records and facilitating smooth office operations. Known for reliability, adaptability, and effective team collaboration.
Overview
16
16
years of professional experience
Work History
Intermediate Clerk
County of Los Angeles Department Of Public Social Services
Los Angeles, CA
03.2024 - Current
- Processed and reviewed applications for public assistance programs ensuring compliance with regulations.
- Managed client inquiries and provided accurate information regarding services offered by the department.
- Maintained detailed records in case management systems to support efficient service delivery.
- Collaborated with team members to improve workflow efficiency and enhance client satisfaction.
- Assisted in training new staff on departmental procedures and software tools used for case management.
- Analyzed case data to identify trends and recommend process improvements for service delivery.
- Facilitated communication between clients and social workers to streamline service provision processes.
- Assisted in the training of new employees, sharing knowledge and expertise to ensure their success within the organization.
- Reduced response time to customer inquiries with prompt and courteous communication via phone and email.
- Delivered high-quality administrative support to multiple departments, effectively juggling competing priorities to meet deadlines consistently.
- Streamlined office operations by effectively managing incoming and outgoing correspondence.
- Enhanced data accuracy by meticulously organizing and maintaining files for efficient retrieval.
- Facilitated smooth transitions between tasks with proficient multitasking abilities under pressure while maintaining accuracy standards.
- Contributed to a positive work environment by collaborating with coworkers on various projects and assignments.
Business Office Clerk
Plug In Auto
WEST COVINA
08.2023 - 02.2024
- Processed customer invoices and payments efficiently, ensuring accuracy in transactions.
- Maintained organized filing system for financial records and documentation.
- Assisted in preparing monthly financial reports, enhancing data visibility and accessibility.
- Coordinated communication between departments to streamline administrative workflows.
- Implemented process improvements that reduced document retrieval time significantly.
- Trained new staff on office procedures and software applications for optimal performance.
- Monitored inventory levels of office supplies, placing orders to maintain stock availability.
- Supported management in budget tracking, contributing to effective cost control measures.
- Developed correspondence letters, memos, and emails.
- Supported management with timely preparation of monthly budget reports, ensuring informed decisionmaking.
- Assisted in the development of new policies and procedures to strengthen business operations and increase efficiency.
- Managed appointment scheduling for multiple executives to maximize productivity and avoid conflicts.
- Coordinated meetings between internal teams and external partners to facilitate productive collaboration.
- Conducted research on industry trends to support strategic planning initiatives for the company''s growth.
- Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
- Responded efficiently to incoming calls from clients or vendors while maintaining excellent customer service standards.
- Increased office efficiency by streamlining filing systems and organizing documents for easy access.
- Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
- Developed training materials for new employees to ensure they quickly learned essential job functions.
Administrative Office Clerk
South Bay Workforce Investment Board
LOS ANGELES
09.2022 - 07.2023
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
- Coordinated scheduling for meetings and events, optimizing resource allocation.
- Processed incoming correspondence, prioritizing tasks for timely responses.
- Maintained accurate records and databases, enhancing data retrieval efficiency.
- Developed standard operating procedures, improving consistency in office tasks.
- Trained new staff on administrative protocols, fostering team cohesion and effectiveness.
- Implemented filing system enhancements, reducing retrieval time for critical documents.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated with department heads in creating a more efficient work environment by implementing new filing systems and procedures.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Assisted with the development of company-wide training materials, ensuring they were current, accurate, and easily accessible to all staff members.
- Created detailed monthly expense reports that allowed department managers to make informed budgetary decisions based on actual spending patterns.
- Assisted with event planning logistics, ensuring seamless execution of company meetings, conferences, and training sessions.
- Facilitated bi-weekly payroll processing by gathering timesheets from employees and verifying accuracy before submitting to the finance department.
- Supported the executive team in decision-making processes by preparing comprehensive reports on office metrics and trends.
Senior Client Relations Manager
BYC Enterprises
LOS ANGELES
05.2019 - 10.2021
- Cultivated strong client relationships to enhance satisfaction and retention.
- Led cross-functional teams to implement strategic initiatives that improved service delivery.
- Developed comprehensive client onboarding processes to streamline integration and support.
- Analyzed client feedback and market trends to inform service enhancements and product offerings.
- Mentored junior team members, fostering professional growth and improving overall team performance.
- Negotiated contract renewals with key clients, securing long-term partnerships and revenue stability.
- Coordinated regular training sessions for staff on best practices in client engagement strategies.
- Spearheaded data-driven projects to optimize workflows, resulting in increased operational efficiency.
- Conducted regular check-ins with top-tier accounts to maintain open lines of communication and strengthen partnerships.
- Collaborated with sales team members to identify opportunities for upselling and cross-selling, increasing revenue from existing clients.
- Conducted post-project evaluations with clients to gather feedback, assess satisfaction levels, and identify areas for continuous improvement.
- Created customized presentations tailored to individual client needs, effectively demonstrating the value of our products and services.
- Organized quarterly events for clients that fostered networking opportunities and strengthened community ties among clientele.
- Mentored junior staff members in effective client management strategies, contributing to their professional growth and development.
Lead Client Service Representative
TELUS International
LAS VEGAS
07.2012 - 04.2017
- Led team in delivering exceptional client support, elevating customer satisfaction ratings.
- Developed and implemented training programs for new client service representatives.
- Streamlined communication processes between clients and internal departments to enhance collaboration.
- Analyzed client feedback to identify areas for service improvement, driving strategic initiatives.
- Mentored junior representatives, fostering professional development and improving team performance.
- Managed complex client accounts, ensuring timely resolution of issues and inquiries.
- Collaborated with cross-functional teams to optimize operational workflows and enhance service delivery.
- Executed strategic plans to improve overall client engagement and retention strategies.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Contributed valuable insights during team meetings aimed at enhancing our approach to client service management throughout the organization.
- Streamlined processes for improved efficiency in handling client inquiries and requests.
- Conducted regular reviews of clients'' accounts to ensure accurate billing, resolving discrepancies as needed.
- Cultivated strong relationships with clients through consistent communication and proactive problemsolving.
- Served as a trusted liaison between the company and its clients, keeping all parties informed of updates, changes or potential issues affecting their accounts.
- Increased client retention by consistently delivering high-quality service and support.
- Monitored industry trends closely to stay ahead of potential challenges that could impact our valued clientele.
Collection Account Manage
VXI GLOBAL Solutions
LOS ANEGELES
10.2010 - 03.2012
- Managed collections processes, ensuring compliance with company policies and industry regulations.
- Developed strategic payment plans to maximize recovery rates and minimize delinquencies.
- Trained and mentored team members on best practices for effective account management.
- Analyzed account data to identify trends and implement targeted collection strategies.
- Collaborated with cross-functional teams to resolve escalated customer disputes efficiently.
- Led initiatives to enhance customer engagement, resulting in improved satisfaction scores.
- Streamlined reporting processes, increasing transparency and accountability within the department.
- Conducted regular performance reviews to assess staff effectiveness and drive continuous improvement efforts.
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
Education
Certified Medical Assistant - Medical
LOS ANGELES Ort COLLEGE
LOS ANGELES02-2010
Skills
- Microsoft office
- Scheduling appointments
- Filing systems
- Typing speed
- Spreadsheet management
- Report preparation
- Basic accounting
- Database maintenance
- Office equipment
- Confidentiality
- Database entry
- Quality control
- Quality management
- File and database management
- Administrative support
- Schedule and calendar management
- Mail handling
- Prioritization
- Telephone etiquette
- File maintenance
- Mail sorting
- Administrative tasks
Timeline
Intermediate Clerk
County of Los Angeles Department Of Public Social Services
03.2024 - Current
Business Office Clerk
Plug In Auto
08.2023 - 02.2024
Administrative Office Clerk
South Bay Workforce Investment Board
09.2022 - 07.2023
Senior Client Relations Manager
BYC Enterprises
05.2019 - 10.2021
Lead Client Service Representative
TELUS International
07.2012 - 04.2017
Collection Account Manage
VXI GLOBAL Solutions
10.2010 - 03.2012
Certified Medical Assistant - Medical
LOS ANGELES Ort COLLEGE