Demetri Quan
Mississauga,ON
Summary
Motivated and responsible student with excellent time
management and organizational skills
Experienced working in group settings and cooperating with others
Works well under the guidance of coaches, teachers, and mentors
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Specialist
Chartwell Retirement Residences Head Office
Mississauga, Ontario
05.2023 - 01.2024
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
Guest services, Cook
Chuck E Cheese
07.2020 - 07.2022
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Wrote weekly reports for each store for the store manager and reported performance to management
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Helped customers identify any issues
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Assistant Director
Boswin Robotics Camp
06.2019 - 07.2020
- Communicated with children's parents or guardians to build a positive rapport
- Sanitized toys and play equipment to ensure a safe environment
- Supported children with their robotic creations Coaches children in optimal health and personal habits
- Supervised children throughout the day
- Served meals to children
Education
Bachelor of Science - Computer science
Wilfrid Laurier University
Waterloo, ON 09.2022 - 01.2024
BBA - Marketing
Sheridan College
Mississauga, Ontario 01.2024 - Current
Skills
- Problem-solving abilities
- Computer proficiency
- Proficient in programming languages, Python, C
Additional Information
- Awards , Honor Roll Streetsville Secondary School awarded honor roll throughout highschool 09/2018 - 06/2022
Timeline
BBA - Marketing
Sheridan College
01.2024 - Current
IT Support Specialist
Chartwell Retirement Residences Head Office
05.2023 - 01.2024
Bachelor of Science - Computer science
Wilfrid Laurier University
09.2022 - 01.2024
Guest services, Cook
Chuck E Cheese
07.2020 - 07.2022
Assistant Director
Boswin Robotics Camp
06.2019 - 07.2020
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