Demetra Wilson
Los Angeles
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Monitor
Volunteers Of America Of Greater Los Angeles
2015.07 - 2022.11
- Enhanced community safety through diligent monitoring of security cameras and reporting suspicious activities.
- Improved resident satisfaction by conducting regular property inspections and addressing concerns promptly.
- Collaborated with maintenance staff to schedule repairs, improving overall property conditions for tenant satisfaction.
- Promoted a sense of community among residents through the organization of social events and activities.
- Contributed to a positive living environment by mediating conflicts between residents and resolving issues amicably.
- Conducted regular fire safety drills, contributing to a safe living environment for all occupants within the building complex.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Assisted in development and implementation of faculty development plans.
Case Manager
U-Turn Drug & Alcohol Program
2013.02 - 2015.05
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager
Midnight Mission
2009.03 - 2012.06
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Delivered culturally competent care working effectively with diverse populations experiencing homelessness risk factors.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Prevented homelessness by providing comprehensive case management services to at-risk individuals and families.
- Assisted clients in securing stable housing through effective coordination with landlords and property managers.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored client progress regularly, adjusting service plans as needed to optimize outcomes for each individual or family served.
- Provided ongoing follow-up care after initial interventions were implemented ensuring continued stability among successful cases.
Education
Bachelor of Science - Correctional Supportive Services
University of Phoenix
Tempe, AZ05.2026
Associate of Arts - Drug Abuse Counseling
ICDC College - Huntington Park
Huntington Park, CA07.2012
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Case Planning
- Community Resources
- Documentation proficiency
- Community Outreach
- Records Management
- Crisis Intervention
- Treatment Planning
- Emotional awareness
- MS Office
- Patient support
- Case Needs Assessment
- Discharge Planning
- Intervention Plans
- Staff education and training
- Individualized counseling
- Progress Evaluations
- Family Education
- Group Therapy
- Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Safety Day: An application of Disaster to Hoarding Clean - outs, Center of Hoarding - August 30, 2024
- 40 Hour Domestic Violence Training - August, 15, 2024
- Veteran Peer Support Specialist Training - October 22-26, 2018
- Certified Introduction of Supportive Housing Programs, In Home Supportive Services IHSS Career to Pathways - February 15, 2023
- Certified Urine Specimen Collector Training, Certified Training Solutions - May 21,2023
Timeline
Monitor
Volunteers Of America Of Greater Los Angeles
2015.07 - 2022.11
Case Manager
U-Turn Drug & Alcohol Program
2013.02 - 2015.05
Case Manager
Midnight Mission
2009.03 - 2012.06
Bachelor of Science - Correctional Supportive Services
University of Phoenix
Associate of Arts - Drug Abuse Counseling
ICDC College - Huntington Park
- Certified Safety Day: An application of Disaster to Hoarding Clean - outs, Center of Hoarding - August 30, 2024
- 40 Hour Domestic Violence Training - August, 15, 2024
- Veteran Peer Support Specialist Training - October 22-26, 2018
- Certified Introduction of Supportive Housing Programs, In Home Supportive Services IHSS Career to Pathways - February 15, 2023
- Certified Urine Specimen Collector Training, Certified Training Solutions - May 21,2023
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