DEMETRA ANGELO
Fairfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Eligibility Service Technician I
Alameda County Social Services Agency
2024.04 - Current
- Interviewing applicants for public assistance aid programs by phone or in person explaining conditions for initial and continued receipt of public assistance.
- Completing or assisting with completion of application forms and witnessing signatures, taking sworn statements from applicants and recipients regarding the accuracy of their application for public assistance.
- Explaining programs objectives and limitations and the applicants rights and responsibilities. Computing initial budgets to determine program eligibility.
- Verifying eligibility factors and providing justification or findings made from investigations and initiating and maintaining electronic case records.
Eligibility Support Clerk
Alameda County Social Services Agency
2022.12 - 2024.03
- Input Medi-cal eligibility data on on the State directed computer system (MEDS Network & Case Base) for individuals known to the Social Services Agency
- Review, verify and process MEDS Network request forms submitted by authorized staff
- Activate and/or modify the history of Medi-Cal/Food Stamps eligible to create a statewide index on the MEDS network; enter benefits information into system to create a Food Stamps history
- Create and issue immediate need Medi-Cal cards and /or Electronic Benefit Transfer (EBT) labels for state eligible recipients, including those receiving Social Security benefits
- Research systems to ensure clients are not receiving aid in other county(ies); process routine inquiries on case histories, as requested; confirm all entries on the MEDS Network; and alert investigative staff regarding possible fraudulent situations
- Produce replacement of permanent, Electronic Benefits Transfer cards
- Maintain logs on all negotiable documents produced/issued and see that the system equipment is operating properly; report problems as appropriate
- Review case records of GA clients who have been prescreened by Social Worker as potentially eligible for SSI benefits, and asses eligibility through verification of financial, medical, and personal data; utilize pre-established SSI guidelines and/or seek interpretation of regulations, codes, and procedures from supervisor, Social Workers, and regulating agencies
- Identify services needed by potential SSI-eligibles; inform eligibles of the application process and assist them in initiating and completing same
- Enter, update and monitor the financial, medical, and personal data of SSI applicants through use of internal and external database systems/programs; keep applicable staff apprised of SSI application status
- Notify the Social Security Administration of need to reimburse GA funds to County and advise GA staff to discontinue GA benefits payments once SSI applicant is approved for SSI benefits; monitor reimbursement/discontinuance processes to ensure they occur timely; follow-up as necessary to expedite reimbursement and/or correct reimbursement errors
- Provide liaison services between clientele, client relatives, Social Security Administration, General Assistance staff, Social Workers, and other relevant parties
- Review SSI-denied cases for missing or incorrect data and update as necessary; refer corrected cases to Social Worker for reconsideration and/or appeal determination
- Draft correspondence and various need/notice of action letters related to the SSI application process
- Solicit required information from clients, many of whom display mental confusion and/or deficiency, hostility, violence, or extreme passivity.
Logistics Support Clerk
Alameda County Registrar of Voters
2022.10 - 2022.11
- Input Medi-Cal eligibility data on the State directed computer system (MEDS Network & Case Base) for individuals known to the Social Services Agency
- Review, verify and process MEDS Network request forms submitted by authorized staff
- Activate and/or modify the history of Medi-Cal/Food Stamps eligible to create a statewide index on the MEDS network; enter benefits information into system to create a Food Stamps history
- Create and issue immediate need Medi-Cal cards and /or Electronic Benefit Transfer (EBT) labels for state eligible recipients, including those receiving Social Security benefits
- Research systems to ensure clients are not receiving aid in other counties process routine inquiries on case histories, as requested; confirm all entries on the MEDS Network; and alert investigative staff regarding possible fraudulent situations
- Produce replacement of permanent, Electronic Benefits Transfer cards
- Maintain logs on all negotiable documents produced/issued and see that the system equipment is operating properly, report problems as appropriate
- Review case records of GA clients who have been prescreened by Social Worker as potentially eligible for SSI benefits, and assess eligibility through verification of financial, medical, and personal data; utilize pre-established SSI guidelines and/or seek interpretation of regulations, codes, and procedures from supervisor, Social Workers, and regulating agencies
- Identify services needed by potential SSI-eligibles; inform eligibles of the application process and assist them in initiating and completing same
- Enter, update and monitor the financial, medical, and personal data of SSI applicants through use of internal and external database systems/programs; keep applicable staff apprised of SSI application status
- Notify the Social Security Administration of need to reimburse GA funds to County and advise GA staff to discontinue
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.1995
Skills
- Customer Service
- Microsoft Excel
- Data Entry Accuracy
- Scheduling Human Services
- Communication Skills Detail Oriented
- MS Office Database
- Flexible and Adaptable
- Professionalism
- Effective Communication
Timeline
Eligibility Service Technician I
Alameda County Social Services Agency
2024.04 - Current
Eligibility Support Clerk
Alameda County Social Services Agency
2022.12 - 2024.03
Logistics Support Clerk
Alameda County Registrar of Voters
2022.10 - 2022.11
High School Diploma -
Pinole Valley High School
Similar Profiles
Siddeeqah ZareefSiddeeqah Zareef
In Home Support Services Provider at Alameda County Social Services AgencyIn Home Support Services Provider at Alameda County Social Services Agency
Carisa RiversCarisa Rivers
Specialist Clerk 1 at Alameda County Social Services AgencySpecialist Clerk 1 at Alameda County Social Services Agency
Shandy WillieShandy Willie
Elgibility Services Technician III at Alameda County Social Services AgencyElgibility Services Technician III at Alameda County Social Services Agency