DEMETRA ANGELO
Fairfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Eligibility Service Technician I
Alameda County Social Services Agency
04.2024 - Current
- Interviewing applicants for public assistance aid programs by phone or in person explaining conditions for initial and continued receipt of public assistance.
- Completing or assisting with completion of application forms and witnessing signatures, taking sworn statements from applicants and recipients regarding the accuracy of their application for public assistance.
- Explaining programs objectives and limitations and the applicants rights and responsibilities. Computing initial budgets to determine program eligibility.
- Verifying eligibility factors and providing justification or findings made from investigations and initiating and maintaining electronic case records.
Eligibility Support Clerk
Alameda County Social Services Agency
12.2022 - 03.2024
- Input Medi-cal eligibility data on on the State directed computer system (MEDS Network & Case Base) for individuals known to the Social Services Agency
- Review, verify and process MEDS Network request forms submitted by authorized staff
- Activate and/or modify the history of Medi-Cal/Food Stamps eligible to create a statewide index on the MEDS network; enter benefits information into system to create a Food Stamps history
- Create and issue immediate need Medi-Cal cards and /or Electronic Benefit Transfer (EBT) labels for state eligible recipients, including those receiving Social Security benefits
- Research systems to ensure clients are not receiving aid in other county(ies); process routine inquiries on case histories, as requested; confirm all entries on the MEDS Network; and alert investigative staff regarding possible fraudulent situations
- Produce replacement of permanent, Electronic Benefits Transfer cards
- Maintain logs on all negotiable documents produced/issued and see that the system equipment is operating properly; report problems as appropriate
- Review case records of GA clients who have been prescreened by Social Worker as potentially eligible for SSI benefits, and asses eligibility through verification of financial, medical, and personal data; utilize pre-established SSI guidelines and/or seek interpretation of regulations, codes, and procedures from supervisor, Social Workers, and regulating agencies
- Identify services needed by potential SSI-eligibles; inform eligibles of the application process and assist them in initiating and completing same
- Enter, update and monitor the financial, medical, and personal data of SSI applicants through use of internal and external database systems/programs; keep applicable staff apprised of SSI application status
- Notify the Social Security Administration of need to reimburse GA funds to County and advise GA staff to discontinue GA benefits payments once SSI applicant is approved for SSI benefits; monitor reimbursement/discontinuance processes to ensure they occur timely; follow-up as necessary to expedite reimbursement and/or correct reimbursement errors
- Provide liaison services between clientele, client relatives, Social Security Administration, General Assistance staff, Social Workers, and other relevant parties
- Review SSI-denied cases for missing or incorrect data and update as necessary; refer corrected cases to Social Worker for reconsideration and/or appeal determination
- Draft correspondence and various need/notice of action letters related to the SSI application process
- Solicit required information from clients, many of whom display mental confusion and/or deficiency, hostility, violence, or extreme passivity.
Logistics Support Clerk
Alameda County Registrar of Voters
10.2022 - 11.2022
- Input Medi-Cal eligibility data on the State directed computer system (MEDS Network & Case Base) for individuals known to the Social Services Agency
- Review, verify and process MEDS Network request forms submitted by authorized staff
- Activate and/or modify the history of Medi-Cal/Food Stamps eligible to create a statewide index on the MEDS network; enter benefits information into system to create a Food Stamps history
- Create and issue immediate need Medi-Cal cards and /or Electronic Benefit Transfer (EBT) labels for state eligible recipients, including those receiving Social Security benefits
- Research systems to ensure clients are not receiving aid in other counties process routine inquiries on case histories, as requested; confirm all entries on the MEDS Network; and alert investigative staff regarding possible fraudulent situations
- Produce replacement of permanent, Electronic Benefits Transfer cards
- Maintain logs on all negotiable documents produced/issued and see that the system equipment is operating properly, report problems as appropriate
- Review case records of GA clients who have been prescreened by Social Worker as potentially eligible for SSI benefits, and assess eligibility through verification of financial, medical, and personal data; utilize pre-established SSI guidelines and/or seek interpretation of regulations, codes, and procedures from supervisor, Social Workers, and regulating agencies
- Identify services needed by potential SSI-eligibles; inform eligibles of the application process and assist them in initiating and completing same
- Enter, update and monitor the financial, medical, and personal data of SSI applicants through use of internal and external database systems/programs; keep applicable staff apprised of SSI application status
- Notify the Social Security Administration of need to reimburse GA funds to County and advise GA staff to discontinue
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.1995
Skills
- Customer Service
- Microsoft Excel
- Data Entry Accuracy
- Scheduling Human Services
- Communication Skills Detail Oriented
- MS Office Database
- Flexible and Adaptable
- Professionalism
- Effective Communication
Timeline
Eligibility Service Technician I
Alameda County Social Services Agency
04.2024 - Current
Eligibility Support Clerk
Alameda County Social Services Agency
12.2022 - 03.2024
Logistics Support Clerk
Alameda County Registrar of Voters
10.2022 - 11.2022
High School Diploma -
Pinole Valley High School
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