Demet Ogrener

• Collaborated with stakeholders at all levels to perform high schedule reliability
• Handling contingencies in the best possible solutions with lowest cost, minimal impact on Service Delivery & Schedule reliability.
• Closely working with Revenue Management team to provide timely information. Optimizing vessel space by optimizing alternate services to ensure fully utilized vessels without zero waste and with healthy HUBs
• Identified root causes of recurring SVD issues, developing long-term solutions to prevent recurrence.
• Supporting Tech team by being SME to enhance the systems to create standard and qualified tools

• Engaging with Area, FDR operators and internal departments closely to meet the expectations.
• Monitoring the flow and working with pricing team to avoid cost and delivery impact.
• Assisting network team to use opportunities and available capacity timely also by seeking customer requirements.
• Multi-tasked to keep all assigned projects running effectively and efficiently.

• Supervising team members to confirm compliance with set procedures and quality requirements.
• Monitoring team performance and provided constructive feedback to increase productivity and efficiency.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Building strong relationships with Sales and Customer Service departments to set the expectations throughout the complex customs processes.
• Working with vendors (Customs, Terminals) closely to provide best solution.
• Timely vessel submissions aligning with operational requirements.
• Leading and setting seasonal team set up aligning with partner`s and customer`s expectations.

• Being single point of contact for Key Account Customer
• Building strong relationship with customers
• Solving customer’s problem smoothly, pratically and professionally
• Adopting and following their business proactively
• Solving and preventing invoice problems

• Provided support via phone and email ensuring timely responses to all inquiries.
• Follow-up long standing containers both for export and import and reporting to relevant customer service agent
• Solved invoice problems

· Preparing Air Bill Of Loading and Manifest

· Handling incoming calls

· Booking to Air Lines as per Customer request

Invoicing

· Preparing Custom Papers, CRM, T Carnet

· Collecting all document for Transportation from customers.

· Assisting team members