Overview
Work History
Education
Skills
Timeline
Generic

DeMarkius Higgins

San Francisco

Overview

12
12
years of professional experience

Work History

Shift Leader/Manager

DoorDash/DashMart
07.2022 - Current
  • Motivating and inspiring team members to achieve goals
  • Communicating effectively with both team members and management
  • Assigning tasks and responsibilities to team members based on their skills and workload
  • Monitoring employee performance and providing feedback
  • Training new employees on company procedures and policies
  • Addressing performance issues and resolving conflicts within the team
  • Managing shift schedules and ensuring adequate staffing levels
  • Handling customer complaints and inquiries promptly and professionally
  • Ensuring customer satisfaction by maintaining high quality standards
  • Resolving customer issues and finding solutions to meet their needs
  • Operational Oversight: Monitoring adherence to company policies and safety procedures
  • Ensuring smooth operations during the shift, including opening and closing procedures
  • Maintaining cleanliness and organization of the work area
  • Providing clear direction and expectations to the team to achieve organizational goals

Shift Leader

GoBrands/ Gopuff
01.2020 - 07.2022
  • Assigned tasks and manage the workflow of the warehouse team during their shift
  • Trained new employees on Gopuff procedures and safety protocols
  • Provided performance feedback and coaching to team members to improve efficiency
  • Monitored order fulfillment process to ensure timely and accurate packing
  • Optimized warehouse operations by identifying and addressing potential bottlenecks
  • Maintained inventory levels and managed stock rotation
  • Ensured compliance with all safety and quality standards
  • Addressed any employee concerns or conflicts promptly
  • Tracked key performance metrics (KPIs) related to productivity, accuracy, and delivery times
  • Identified areas for improvement and implement necessary changes to enhance team performance
  • Demonstrated Strong leadership and communication skills to effectively manage a team as well as the Ability to work under pressure and meet tight deadlines

Delivery Driver/Warehouse Lead

Blue Tiger Coffee
03.2018 - 01.2020
  • Specialized packaging: Made Sure Items are packaged to ensure safe transportation
  • Secured shipping: Items that I transported I was using dedicated vehicles with special features like refrigeration, padding, and CCTV surveillance
  • Expert handling: Items are unloaded and placed in the desired location by myself or by fellow expert handlers
  • Assembled and installation of coffee machines: Items are assembled and installed on-site if needed, and maintenance them frequently
  • Drove company-owned vans and trucks 30 to 100 miles daily to transport products and equipment to customers
  • Built a rapport and maintained relationships with contacts and decision-makers at customer sites
  • Responded to inquiries from customers about available products and services
  • Equipment cleaning and maintenance at customer sites as required
  • Unpacking: Items are unpacked and any excess packaging material is disposed of, excess product safely stored in designated overstock locations

Service Technician

Pacific Pulmonary Services
01.2016 - 09.2018
  • Conducted initial patient evaluations to assess respiratory needs and develop a care plan
  • Equipment delivery and set-up: Delivered and set up necessary respiratory equipment at the patient's home, ensuring proper functionality
  • Teaching patients how to use their respiratory equipment safely and effectively, including proper maintenance and troubleshooting
  • Monitoring patient status: Regularly monitoring patients' vital signs, oxygen levels, and overall respiratory health through in-person visits
  • Troubleshooting issues: Address any problems that arise with equipment, including repairs or replacements as needed
  • Communication with healthcare providers: Collaborating with physicians and other healthcare professionals to coordinate patient care and ensure treatment plans are followed
  • Documentation: Maintained detailed patient records, including treatment plans, progress notes, and equipment usage data

Janitorial Maintenance Worker

Delivering Innovation in Supportive Housing (DISH)
09.2014 - 03.2018
  • Washed windows and mirrors
  • Removed and disposed of trash and recycling
  • Wiped down and sanitized surfaces
  • Cleaned, sanitizes, and stocks restrooms
  • Followed close instructions from the head janitor
  • Swept, mopped, polished, and vacuumed Floors
  • Waters plants, and removes litter and debris
  • Used common cleaning tools and outdoor power equipment
  • Organized the janitor closet and stores all supplies and tools
  • Completed minor repairs, like switching lightbulbs and unclogging toilets and smoke detector replacements
  • Notified the head janitor when major repairs are needed
  • Filled out janitorial checklists at the end of every shift
  • Locked the doors at the end of night shifts
  • Followed safety rules and precautions
  • Adhered to company policies and procedures
  • Inspected the buildings, grounds, and equipment
  • Handled necessary repairs and maintenance
  • Installed equipment and appliances
  • Always Followed local and state building codes
  • Compliance with all company safety regulations
  • Keeps a maintenance log and writes shift reports after each shift
  • Reports any issues to the maintenance manager or clients promptly
  • Respond to repair and maintenance requests in a timely fashion
  • Loads and unloads equipment and tools into work vehicles if needed
  • Follows written and verbal instructions from the maintenance manager or clients
  • Collaborates with the maintenance team and contractors as needed
  • Reads and follows manuals, blueprints, and other written instructions
  • Used equipment such as power tools, hand tools, electric tools, and plumbing tools
  • Handled the physical demands of the job, including standing, bending, pulling, pushing, climbing, and lifting at least 50 pounds
  • Communicated effectively, speaking multiple languages is preferred
  • Collaborated with maintenance workers, maintenance managers, and contractors

Public Service Worker

City and County of San Francisco
01.2013 - 01.2014
  • Cleaning and maintenance: Sweeping, cleaning, and removing debris from public spaces like sidewalks, plazas, and stairways and catch spaces
  • Removing graffiti and tags from public properties like street poles, garbage cans, and benches, mailboxes and bus stops
  • Weeding sidewalks, tree basins, and gutters
  • General cleaning: Sweeping sidewalks, removing litter, picking up trash, cleaning benches and tables
  • Floor maintenance: Mopping floors, scrubbing stains, vacuuming carpets in designated areas
  • Restroom cleaning: Disinfecting toilets, sinks, and stalls, restocking supplies like toilet paper and hand towels
  • Waste disposal: Emptying trash cans and bins, properly disposing of waste
  • Graffiti removal: Cleaning graffiti from public surfaces as needed
  • Window cleaning: Cleaning windows and glass doors in public areas
  • Reporting issues: Identifying and reporting any maintenance concerns like broken fixtures or damaged surfaces
  • Following safety protocols: Wearing appropriate protective gear and adhering to safety guidelines when handling cleaning chemicals
  • Physical ability to perform repetitive tasks like sweeping, bending, and lifting
  • Attention to detail to ensure thorough cleaning
  • Ability to work independently and follow cleaning schedules
  • Basic understanding of cleaning chemicals and their safe use
  • Good communication skills to report issues to supervisors promptly

Education

High School Diploma -

Thurgood Marshall Academic High School
San Francisco Ca
12-2005

Skills

  • Industry expertise
  • Staff scheduling
  • Workplace safety
  • Team management

Timeline

Shift Leader/Manager

DoorDash/DashMart
07.2022 - Current

Shift Leader

GoBrands/ Gopuff
01.2020 - 07.2022

Delivery Driver/Warehouse Lead

Blue Tiger Coffee
03.2018 - 01.2020

Service Technician

Pacific Pulmonary Services
01.2016 - 09.2018

Janitorial Maintenance Worker

Delivering Innovation in Supportive Housing (DISH)
09.2014 - 03.2018

Public Service Worker

City and County of San Francisco
01.2013 - 01.2014

High School Diploma -

Thurgood Marshall Academic High School

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DeMarkius Higgins