De'Mari Higgins
Lancaster
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Temporary)
Family Dollar
Lancaster, CA
06.2024 - 07.2024
- Stocking merchandise, based on the stock-keeping unit (SKU)
- Unloading trucks filled with products and placing them on display.
- Greet customers and assist them with selecting merchandise.
- Completing transactions and answering questions regarding the store's merchandise.
- Collaborated with team members to restock shelves and organize merchandise effectively.
Canvasser
Vision Builders, Home Remodeling Contractor
Lancaster, California
09.2025 - 01.2026
- Engaged with 50+ homeowners daily to discuss home improvement services such as roofing, landscaping, kitchen, and bathroom remodeling.
- Delivered clear and confident pitches to generate potential leads and appointments for free home estimates.
- Built strong communication, persuasion, and resilience skills in a fast-paced, performance-based environment.
- Adapted to various homeowner personalities and managed objections with professionalism and patience.
- Demonstrated reliability and teamwork while collaborating with sales partners and field managers to achieve company goals.
Delivery Driver Helper (Seasonal)
United States Postal Services
Lancaster, California
11.2024 - 12.2024
- Assisted the primary driver with the timely and accurate delivery of packages to residential and commercial locations during the peak holiday season.
- Ensured all packages were delivered to the correct address and handled with care.
- Demonstrated strong physical stamina and reliability in a fast-paced, physically demanding environment.
- Quickly adapted to delivery routes and procedures, contributing to efficient daily deliveries.
- Recognized for fast learning, dependability, and maintaining a high level of productivity under tight deadlines.
Barista
Starbucks Coffee
Lancaster, CA
10.2023 - 01.2024
- While working at Starbucks, the main priority was to make sure drinks, such as coffee, tea, etc., were made up to the customer's expectations.
- At Starbucks, we used handheld order-taking and cashier use, ensuring orders were taken accurately so the customer experience was as positive as possible.
- We made sure the cleanliness of the store was a priority for a welcoming visit for our customers. Cleanliness of stations, store fronts, and trash was included.
- Stocking, making sure that coffee and cups were always available for crafting and making beverages.
Front of House Team Member
Chick-Fil-A
Pasadena, CA
10.2022 - 01.2023
- Greet guests with a smile and respect, consistently creating a friendly and welcoming environment for our customers.
- Maintained general cleanliness of the front and dining room area.
- Attend to guests promptly, ensuring a satisfying experience with their orders.
- Handheld cashiering, order taking, and responding quickly and efficiently to any changes or modifications.
Courtesy Clerk
Stater Bros. Markets
Pasadena, CA
01.2022 - 09.2022
- Making sure that the cleanliness of the checkstands, store fronts, and bathrooms was maintained at all times.
- Helped clerks and guests with bagging their items to their liking.
- Assisting guests to their vehicles with their purchases/ belongings if needed.
- Helped guests with any questions they might have, most efficiently and helpfully.
Education
High School Diploma -
CIS Academy
Pasadena, CA06-2023
Skills
- Collaboration
- Team Player
- Easy to Adapt
- Detail Oriented
- Communication
- Problem Solving
- Social Skills
- Cleaning Experience
- Organizational Skills
- Heavy Lifting
- Quick Learner
- Stocking/Merchandising
AWARDS
Outstanding Persistence, Recognized for dedicated completion of tasks within reasonable time frames, Open to opportunities to improve my education and work environment.
Timeline
Canvasser
Vision Builders, Home Remodeling Contractor
09.2025 - 01.2026
Delivery Driver Helper (Seasonal)
United States Postal Services
11.2024 - 12.2024
Customer Service Representative (Temporary)
Family Dollar
06.2024 - 07.2024
Barista
Starbucks Coffee
10.2023 - 01.2024
Front of House Team Member
Chick-Fil-A
10.2022 - 01.2023
Courtesy Clerk
Stater Bros. Markets
01.2022 - 09.2022
High School Diploma -
CIS Academy