DEMANOU AWOUNVO ULRICH
Toronto,ON
Summary
Multilingual customer service professional with advanced French and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Cleaning Clerk
bento sushi
Toronto, ON
07.2023 - Current
- Responded to requests from staff members for cleaning services.
- Reported any issues or damages to supervisor in a timely manner.
- Transported hazardous waste materials to designated disposal areas.
Bilingual Customer Service Representative
CAMTEL Cameroun
Limbe, Southwest
11.2021 - 12.2022
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Took ownership of each call by listening attentively to understand individual needs.
Education
High School Diploma -
IBT College
Toronto, ON10-2023
Skills
- Call Management
- Service Recommendations
- Database Management
- Issue Research
- Document Translation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Cleaning Clerk
bento sushi
07.2023 - Current
Bilingual Customer Service Representative
CAMTEL Cameroun
11.2021 - 12.2022
High School Diploma -
IBT College
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