DEMANOU AWOUNVO ULRICH

Toronto,ON

Summary

Multilingual customer service professional with advanced French and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.

Overview

years of professional experience

Work History

Cleaning Clerk

bento sushi

Toronto, ON

07.2023 - Current

Responded to requests from staff members for cleaning services.
Reported any issues or damages to supervisor in a timely manner.
Transported hazardous waste materials to designated disposal areas.

Bilingual Customer Service Representative

CAMTEL Cameroun

Limbe, Southwest

11.2021 - 12.2022

Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
Maintained a friendly yet professional demeanor during all interactions with customers.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
Took ownership of each call by listening attentively to understand individual needs.

Education

High School Diploma -

IBT College

Toronto, ON

10-2023

Skills

Call Management
Service Recommendations
Database Management

Issue Research
Document Translation

Languages

English

Native/ Bilingual

French