Delvis Mercedes Perez Alvarez
Goderich,ON
Summary
Dynamic Car Rental Agent from Transtur SA, adept in fleet management and customer retention, enhanced company revenue through upselling and maintained high client satisfaction. Skilled in collaborative teamwork and effective multitasking, consistently exceeded sales targets, establishing a loyal customer base and strong local business relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Transtur SA
09.2012 - 08.2024
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Established strong relationships with local businesses to promote cross-referrals within the community.
Education
High School Diploma -
Instituto Pre Universitario Cuqui Bosch
Santiago De Cuba, CUBASkills
- Collaborative Mindset
- Reservation management
- Policy comprehension
- Effective Multitasking
- Vehicle knowledge
- Fleet management
- Geographical expertise
- Car maintenance awareness
- Rental market
- Maintenance management
- Lease management
- Lead conversion
- Property management
- Rental agreement
- Rental transactions
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Organizational skills
- Team building
- Data entry
- Self motivation
- Interpersonal communication
- Schedule management
- Record keeping
- Adaptability
- Customer retention
- Hospitality and accommodation
Languages
English
Limited Working
Spanish
Professional Working
French
Elementary
Certification
- Microsoft Office Specialist, Excel Associate – Microsoft Corporation.
Timeline
Car Rental Agent
Transtur SA
09.2012 - 08.2024
High School Diploma -
Instituto Pre Universitario Cuqui Bosch
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