DELVIN BARTLEY
Whitby,Ontario
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Eight years of progressive IT experience.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
IT Administrator
AON 3D Canada
09.2022 - Current
- SLA's KPI's (Incident Management / Service Requests / Change Management)
- Asset Management, IT Procurement, Software Management & Lifecycle
- Managed Atlassian environment (Confluence and Jira)
- Conduct training and IT orientation for all staff to improve user experience when onboarded
- Drove operational improvements which resulted in 10% savings to budget
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending
System Administrator
Maru/Matchbox
07.2018 - 08.2022
- Migrated company from Sophos to Microsoft Defender via Intune Onboarding
- Created entire Autopilot onboarding process from self-taught research and testing, utilizing remote onboarding capabilities using VPN for Hybrid-Joined environment
- Created custom scripts to configure all device settings and default apps etc., to maintain consistent onboarding experience for all new hires
- Executed Intune MDM solution and managed policies with conditional access for e-mail access in Office 365/Azure AD
- Migrated company from using PDQ Deploy/Inventory to using ManageEngine Endpoint Central for more efficient handling of updates and vulnerability management
- Implemented network and access controls that aligned with ISO 27001 best practices
- Created and deployed print servers, assign access through GPO based on office location
- Rolled out MFA to entire company to enhance security and access for employee accounts
- Maintain backups with Commvault, ensure backups are completed and recover files as needed
- Built DFS file server system with replication, implemented shadow copies on each server
- Support existing AWS cloud servers, implement updates and vulnerability checks
- Create new servers following company standards, deployed in AWS with proper infrastructure setup between AWS and Palo Alto Firewall
- AWS Route 53 DNS management, adding and modifying DNS records
- Manage firewall policies, monitor traffic logs to troubleshoot web browsing and VPN issues
- Modify and create GPO for access based on AD groups as required
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Served as subject matter expert on proposed technology purchases
- Managed onboarding and offboarding of employees
Senior Service Desk Technician
Maru/Matchbox
07.2016 - 06.2018
- Provide level 1 and 2 support for 200+ users on-site and remotely via TeamViewer
- Created and managed employee on-boarding/off-boarding process, contacting hiring manager, creating accounts in Active Directory and applying proper licenses in Office 365
- Lead Windows 10 company upgrade from Windows 7, created new system image using DISM capture and deploy, installing of necessary applications per user requirement
- Image and secure new laptops for new employees and break/fix solutions, ensuring all systems are encrypted with BitLocker 256-bit encryption
- Manage cell phone deployment, training and bill management in both Canada and US
- Manage system and security updates through auto deployment program PDQ Deploy to automatically keep system secure and reduce vulnerabilities
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Received and processed stock into inventory management system
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to promote better understanding for non-technical users
- Patiently walked individuals through basic troubleshooting tasks.
Systems Support Analyst
Legend 3D Canada
11.2015 - 06.2016
- Troubleshoot tickets submitted through OS Ticketing system via remote or deskside support
- Knowledge of previous built company scripts created with PowerShell, batch files, VBScript
- Created and Deployed new WSUS and WDS using existing knowledge from MCP certification process
Education
Information Technology Administrator Diploma -
TriOS College
09.2015
Skills
- AWS (Intermediate)
- TCP/IP protocols (Intermediate)
- DNS (Intermediate)
- VPN (Intermediate)
- Palo Alto Firewalls (Beginner – Intermediate)
- Domain Controllers (Intermediate – Expert)
- Teams Video Conferencing
- Office 365 (Expert)
- Azure AD (Intermediate)
- Microsoft Defender (Intermediate)
- Microsoft Intune (Intermediate – Expert)
Certification
A+, Network+, Microsoft Certified Professional (MCP)
Timeline
IT Administrator
AON 3D Canada
09.2022 - Current
System Administrator
Maru/Matchbox
07.2018 - 08.2022
Senior Service Desk Technician
Maru/Matchbox
07.2016 - 06.2018
Systems Support Analyst
Legend 3D Canada
11.2015 - 06.2016
Information Technology Administrator Diploma -
TriOS College